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https://www2.deloitte.com/content/dam/Deloitte/global/Documents/Technology/dttl_technology_applicationsupport.pdf
Application Support Creating sustained value Value can only be gained from an enterprise resource planning system if an application management strategy is in place, supported by tried and tested methodologies and tools. Deloitte has identified five key dimensions to develop a world-class application support framework. These dimensions are:
https://www.thinkhdi.com/library/supportworld/2017/evaluating-technical-support-models-tiered-support-vs-swarming-part-1.aspx
Yet the tiered support model provides no guidance for technical and application specialist groups participate in front line support; instead, the model calls for an escalation and filtering of issues to tier 2 and 3. Tiered support results in queues, work in progress, and backlog.
https://www.infosys.com/digital/insights/Documents/application-maintenance-support.pdf
The model offers support performance parameters (SLA, SLA performance) which define the pricing. Infosys manages the scheduling, resourcing, and management of the support team. Shared support model This is a ticket-based model where a certain ... Application support checklists ...
http://regents.ohio.gov/obrpmcop/forms/templates/temp_systemapplicationsupport.doc
The purpose of the System/Application Support checklist is to ensure that all necessary system/application support processes, procedures, and materials are defined and documented. The Project Manager, Development Lead and Development Team, working with the Support Services representative, should use the System/Application Support checklist in planning for transition and …
https://docs.oracle.com/cd/E24382_01/user.1112/e17455/gs_dev_modeling.htm
21 Getting Started With Application Modeling Using Diagrams. This chapter describes how to get started modeling your applications, and various application sub-systems, and databases using the diagrams and related diagramming tools and technologies included in Oracle JDeveloper.
https://searchitoperations.techtarget.com/tip/Application-support-and-maintenance-add-up-to-operational-ALM
Mar 06, 2017 · This kind of diagram is critical to defining a complete operational model, wherein any event that is possible in a given state has to have a defined handling there, and that handling may then move the application to another operational state. A simplified diagram shows application states and events that change its state.
https://creately.com/diagram/example/hmxiepcr1/Support%20Model
You can edit this template and create your own diagram.Creately diagrams can be exported and added to Word, PPT (powerpoint), Excel, Visio or any other document. Use PDF export for high quality prints and SVG export for large sharp images or embed your diagrams anywhere with the Creately viewer.
https://www.linkedin.com/pulse/what-consider-software-support-model-selection-mohamed-nada-mba
Mar 31, 2015 · What to consider in software support model selection ... This could be clarified in a four aspects model as illustrated in the diagram below, each of …
https://www.slideshare.net/Agcristi/accentures-own-erp-production-support-model
Apr 22, 2010 · Planning for and sustaining high performance Accenture’s Own ERP Production Support Model 2. Over the past decade, most large corporations have turned to Enterprise Resource Planning (ERP) solutions to enable a seamless flow of information and transactions across diverse business functions, business units and geographic boundaries.
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