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https://searchitoperations.techtarget.com/tip/Application-support-best-practices-involve-all-teams
Jan 09, 2018 · The application support manager and team, whether that includes a virtualization admin or a DevOps engineer, have to understand the app model, delivery structure and what the typical user expects, and deliver resources that take application support …
https://www2.deloitte.com/content/dam/Deloitte/global/Documents/Technology/dttl_technology_applicationsupport.pdf
Application Support Creating sustained value Value can only be gained from an enterprise resource planning system if an application management strategy is in place, supported by tried and tested methodologies and tools. Deloitte has identified five key dimensions to develop a world-class application support framework. These dimensions are:
https://www.cioinsight.com/it-management/expert-voices/how-to-improve-application-support-and-maintenance.html
Most organizations have implemented their IT systems—either ERPs or custom applications—to streamline and automate their business processes. The level of from-the-ground-up insights available to the team performing day-to-day application support and maintenance goes untapped in many organizations.
https://freshservice.com/itsm/three-tier-support-vs-swarming-blog/
With DevOps gaining momentum among leading organizations, there’s been a change in the way IT teams have worked. Of late, swarming – a new form of IT support has been in the spotlight. Experts have taken the side of this new swarming model and backed it to be ideal for IT orgs of any scale.
https://www.fdmgroup.com/what-is-application-support/
What is Application Support? October 7, 2010 Alistair Tech Industry. How can we define what Application Support is in a word? Simply put, it is service; understand this and you appreciate what you deliver on a daily basis. How it is delivered is a separate issue discussed later in this blog.
https://www.ogf.org/documents/Drafts/old/GridUserServicesBestPractices-02221.doc
In a good support model, a support group needs some way to determine success or failure of problem solving and support methods. This is seldom an easy task because it can be largely subjective. While qualitative information is a more useful indicator of the success of the support organization, it …
http://www.planning.salford.ac.uk/__data/assets/pdf_file/0005/20696/20100908-Best-Practices-and-Strategies-in-Organizational-Structure-and-Design-Membership.pdf
Best Practices and Strategies in Organizational Structure and Design The following report presents a review of best practices in organizational structure and redesign. We provide an overview of critical steps necessary for undertaking an organizational design initiative, followed by presentation of a series of common organizational models.
https://www.techrepublic.com/article/application-support-staff-provides-a-number-of-key-services/
The support staff provides a number of services, and has a number of responsibilities to ensure that applications remain in good working order. This column looks at those services in more detail.Author: Tom Mochal
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