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https://www.thinkhdi.com/library/supportworld/2016/staffing-ratios-for-support.aspx
On average, each employee contacts support twice per year (.16 times per month) and average handle time is 7 minutes, by phone or email. Each organization has the same number of employees. Do they need the same number of support staff? It’s pretty obvious that they don’t, so a ratio is useless in this case (and in many real-world cases).
https://www.techrepublic.com/article/techrepublic-members-suggest-the-best-support-staff-end-user-ratio/
It's a frequent debate among IT managers: What's the magic ratio to determine how many support staff members you should have? Read this article to find out the most frequently suggested ratio sent ...Author: Lisa Kiava
https://www.techrepublic.com/article/application-support-staff-provides-a-number-of-key-services/
The support staff provides a number of services, and has a number of responsibilities to ensure that applications remain in good working order. This column looks at those services in more detail.Author: Tom Mochal
https://www.computereconomics.com/article.cfm?id=2193
As shown in Figure 1 from our study, ERP Support Staffing Ratios, there is a wide range of ERP support staffing ratios for installations of all sizes. At the median, there are 60 users per ERP support staff member, rising to 140 users per ERP staff member at the 75th percentile. At the 25th percentile, each ERP staff member supports just 30 users.
https://www.computereconomics.com/page.cfm?name=IT_Staffing_Ratios
IT Staffing Ratios--Benchmarking Metrics for 16 IT Job Functions benchmarks, ratios, ... ERP Support Staffing Ratios. ERP Users per ERP Support Staff Member; ... Application Developer Staffing Ratios. Trend in Application Developers as Percentage of IT Staff.
https://www.workforce.com/news/ratio-of-it-staff-to-employees
The survey below shows that IT staffing levels can vary significantly by the size of the company. For example, the typical IT staffing ratio (the number of employees supported by each IT worker) is 1:27 among all companies included in the survey.
https://www.industryweek.com/the-economy/public-policy/article/22007831/it-matters-it-support-staffend-user-ratio-short-of-ideal
Survey results also indicated that CIOs from the largest companies (greater than 1,000 employees) were closest to their ideal level of technical support, with a ratio of end-users to IT staff …
https://community.spiceworks.com/topic/936427-it-support-to-end-user-ratio
May 07, 2015 · It really is wholly dependent on the environment. Here we have a little under 200 users with 4 support staff. One works solely on database and ERP management and integration, so 3 actual support staff for around 200 people. Comes out to about …
https://itbenchmark.wordpress.com/2008/12/03/users-to-tech-support-ratio/
Dec 03, 2008 · CNET’s Justine Nguyen explains the golden ratio of users to tech support staff, and what factors contribute to it. My name is Justine Nguyen, Director of Desktop Support here at CNET Networks, and I’m here to talk to you today about users to tech support ratio. We’ve been experiencing explosive growth here at CNET Networks, hiring ...
http://verber.com/mark/sysadm/staffing-cappuccio.htm
Instead of focusing on end-users, this support staff should focus on network infrastructure. Consequently, the target ratio is no longer staff member per user, but servers per staff member. Levels of labor . Use the same ranking scheme that we used above for categorizing users.
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