Find all needed information about Astaro Support Levels. Below you can see links where you can find everything you want to know about Astaro Support Levels.
https://secure2.sophos.com/en-us/support.aspx
Our support plans range from basic technical support to options including direct access to senior support engineers and customized delivery. Sophos Support Plans UTM 9 Plans Receive Training As a Sophos Customer, you can attend our courses and webinars to stay up to date.
https://www.sophos.com/en-us/support/up2date/announcing-release-of-astaro-security-gateway-version-8.aspx
Today the next version of our flagship product is available; Astaro Security Gateway Version 8.000 has been released. Over 2 years in the making, we have collected feedback from you - our customers, partners, and distributors, and listened intently to
https://community.sophos.com/products/unified-threat-management/f/hardware-installation-up2date-licensing/28301/asg-120-licence-question-home/87291
Jan 19, 2012 · The Astaro Partner / Distributor will help you to solve the problem and may forward the issue to Astaro according to the purchased Standard Support Level conditions." However,this was a response from the technical team. Interestingly enough my new ASG 120 license is not appearing on my.astaro when raising cases! update:
https://community.sophos.com/products/unified-threat-management/f/hardware-installation-up2date-licensing/28138/asg-v8-201-hyper-v-drivers
Sep 01, 2011 · It seems astaro support didnt even read my support ticket as this is the reply I got. Seems like they don't even care about anyone reporting a fault unless the have paid support. Dear Customer, please note that Astaro Support is a pure 2nd level support and for Astaro Partners / Distribution only.
https://www.sophos.com/en-us/products/unified.aspx
Sophos UTM drives threat prevention to unmatched levels. The artificial intelligence built into Sophos Sandstorm is a deep learning neural network, an advanced form of machine learning, that detects both known and unknown malware without relying on signatures.
https://community.sophos.com/products/unified-threat-management/f/management-networking-logging-and-reporting/33423/postgres-process---high-cpu-load
Oct 10, 2011 · If you have Astaro Support on the 120, you should ask your reseller to submit a support request. If you don't have support, or, if you don't mind losing your history (reporting and logs), you could copy an unencrypted configuration backup into the root directory of a USB memory stick, do a factory reset and reboot the 120 with the USB memory ...
https://community.sophos.com/products/unified-threat-management/f/web-protection-web-filtering-application-visibility-control/44949/untrusted-website
Feb 08, 2011 · Then you have support. If gold support, contact your reseller, if platinum, you can contact Astaro support directly. One of them can remote into your system, see everything they need, figure out what is misconfigured, and get you fixed up very …
https://www.certguidance.com/explaining-support-levels-itil-itsm/
May 04, 2019 · IT Support Levels and IT Support Tiers are the phrases used interchangeably within IT organizations. This usually describes the skills and access levels the IT support personnel are having. Though there can be significant variations (tailoring), a typical IT Support infrastructure usually implements the following support tiers.
https://www.greycampus.com/blog/it-service-management/it-support-what-are-the-different-levels
Jan 19, 2018 · IT support tier and IT support levels are same. Image source: https://www.setbc.org. Technical support is divided into levels or tiers, to serve the customer base. The number of levels and organization of tech support group is dependent on business need to serve and their ability.
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