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https://kb.netapp.com/app/answers/answer_view/a_id/1006525/~/troubleshooting-workflow%3A-autosupport-messages-are-not-received-by-netapp
Nov 28, 2017 · Cause 3: SMTP mail hosts are not configured properly. How to determine if this is the cause. Run the following command in a clustershell: ::> system autosupport show -fields mail-hosts -node <node_name>. Replace the <node_name> with the name of the node. At least one mail host should be listed in the output.
https://kb.netapp.com/app/answers/answer_view/a_id/1029160/~/troubleshooting-workflow%3A-autosupport-failed-to-deliver-
system autosupport show -fields mail-host,to,noteto,support-address,partner-address. Verify that the mail server denoted by the mail-host field value exists. Verify that the noteto field value, if specified, corresponds to a valid e-mail address that can be reached by the mail server. Note the server …
https://kb.netapp.com/app/answers/answer_view/a_id/1030445/~/how-to-troubleshoot-autosupport-delivery-when-using-smtp-
Nov 28, 2017 · If the AutoSupport test message is not being sent successfully and you are using SMTP, perform the following steps: Check that the mail host specified is a host that the storage system can talk to and that the host can serve SMTP requests. Note: To troubleshoot an Autosupport delivery issue…
https://kb.netapp.com/app/answers/answer_view/a_id/1030087/~/how-to-configure-autosupport-in-data-ontap-
The storage system is on a private network and AutoSupport messages cannot be sent to NetApp due to the lack of physical connection to the Internet. The AutoSupport message is too big in size to fit through the mail server's size filter/policy. AutoSupport messages are not sent for some other reason and they are required to be collected for analysis.
https://community.netapp.com/t5/Active-IQ-and-AutoSupport-Discussions/Autosupport-Issue/td-p/46957
If it can resolve that name, it allowed the mail to pass. If it could not reverse lookup based on that IP source, it denied it. The Netapp was using vif0 to send the autosupport messages. It just so happened that I had a DNS name setup for one controller's vif0 interface (the one that was working), but not …
https://community.netapp.com/t5/Active-IQ-and-AutoSupport-Discussions/autosupport-mail-drop/td-p/32964
The less frequent one is where the collected AutoSupport residing in /etc/log/autosupport or possibly related files have been removed or access to those files has failed. The more frequent one is when some sort of email transfer using SMTP has not succeeded after the specified retry attempts.
https://docs.netapp.com/ontap-9/topic/com.netapp.doc.dot-cm-sag/GUID-9554CD61-AE6F-4FDA-86A6-0E1480405873.html
You must be able to ping a functioning host outside the subnet from the cluster management LIF using the name of the host (not the IP address). About this task These steps are for cases when you have determined that AutoSupport can generate the message, but cannot deliver the message over SMTP.
https://library.netapp.com/ecmdocs/ECMP1636037/html/GUID-9554CD61-AE6F-4FDA-86A6-0E1480405873.html
If this test succeeds but the same message sent to mailto:[email protected] does not, ensure that SMTP relay is enabled on all of your SMTP mail hosts, or use HTTPS as a transport protocol. If even the message to the locally administered email account does not succeed, confirm that your SMTP servers are configured to forward attachments ...
https://library.netapp.com/ecmdocs/ECMP1368701/html/GUID-89735187-2E77-4F07-B9F5-C899CBD3AFBC.html
sent-successful: AutoSupport successfully delivered the message. You can find out where AutoSupport delivered the message by entering the system node autosupport history show -delivery command. ignore: AutoSupport has no destinations for the message. You can view the delivery details by entering the system node autosupport history show -delivery command.
https://kb.netapp.com/app/answers/answer_view/a_id/1030460/~/how-to-set-up-autosupport-
Note: The storage system can send AutoSupport messages by SMTP (port 25), HTTP (port 80), or HTTPS (port 443). HTTPS is the default. HTTPS is the default. If the network connection does not allow HTTPS or HTTP, configure AutoSupport for SMTP.
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