Autosupport Mail Was Not Sent

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Troubleshooting AutoSupport when messages are not received

    https://library.netapp.com/ecmdocs/ECMP1368701/html/GUID-89735187-2E77-4F07-B9F5-C899CBD3AFBC.html
    AutoSupport messages are queued for delivery, but not yet delivered. transmitting: AutoSupport is currently delivering messages. sent-successful: AutoSupport successfully delivered the message. You can find out where AutoSupport delivered the message by entering the system node autosupport history show -delivery command. ignore

How to manually send AutoSupport files to NetApp

    https://kb.netapp.com/app/answers/answer_view/a_id/1036282/~/how-to-manually-send-autosupport-files-to-netapp-
    The AutoSupport message is too big in size to fit through the mail servers size filter/policy. AutoSupport messages were not sent for whatever reason, and they need to be collected for analysis. This article describes the procedure to be followed to manually send AutoSupport files to NetApp.

When and where AutoSupport messages are sent

    https://docs.netapp.com/ontap-9/topic/com.netapp.doc.dot-cm-sag/GUID-5D5E1628-188C-4972-B06D-FAE63FC072EC.html
    AutoSupport sends messages to different recipients, depending on the type of message. Learning when and where AutoSupport sends messages can help you understand messages that you receive through email or view on the Active IQ (formerly known as My AutoSupport) web site.

How to configure AutoSupport in Data ONTAP

    https://kb.netapp.com/app/answers/answer_view/a_id/1030087/~/how-to-configure-autosupport-in-data-ontap-
    The storage system is on a private network and AutoSupport messages cannot be sent to NetApp due to the lack of physical connection to the Internet. The AutoSupport message is too big in size to fit through the mail server's size filter/policy. AutoSupport messages are not sent for some other reason and they are required to be collected for ...

system node autosupport modify - docs.netapp.com

    https://docs.netapp.com/ontap-9/topic/com.netapp.doc.dot-cm-cmpr-930/system__node__autosupport__modify.html
    Use this parameter to specify whether AutoSupport is enabled or disabled on the node. The default setting is enable. When AutoSupport is disabled, messages are not sent to anyone, including the vendor's technical support, your internal support organization, or partners. [-mail-hosts <text>, ...] - …

When and where AutoSupport messages are sent

    https://library.netapp.com/ecmdocs/ECMP1368701/html/GUID-5D5E1628-188C-4972-B06D-FAE63FC072EC.html
    When and where AutoSupport messages are sent Learning when and where AutoSupport sends messages can help you understand messages that you receive through email or view on the My AutoSupport web site. Note: Unless specified otherwise, settings in the following tables are parameters of the system node autosupport modify command .

EMC Community Network - DECN: Gathering Autosupports

    https://community.emc.com/docs/DOC-30527
    Nov 26, 2013 · Some circumstances may prevent Datadomain support from receiving autosupport Emails. This can be due to company security policies or the mail server is not able to proxy the autosupport out-bound [possibly due to the mail server not supporting Transport Layer Security (TLS)]. In these situations support may request an autosupport be manually sent.

How to verify if the DD device is able to send autosupport ...

    https://community.emc.com/docs/DOC-38962
    Sep 18, 2014 · Check if ASUPs can be sent to a local email address, an email address on the same Mail Server. # autosupport send [internal-email-addr] Check that an ASUP can be sent to an email address outside the local mail server. # autosupport send [external email-addr] 2) If the email does not get to the external email address:

Virtual Dave :: netapp/Autosupport mail doesn't get sent

    https://wiki.xdroop.com/space/netapp/Autosupport+mail+doesn't+get+sent
    Problem. Autosupport mail messages don't get sent. If syslogging is working, you might see such messages as

TR-4444: AutoSupport and AutoSupport On Demand ...

    https://www.netapp.com/us/media/tr-4444.pdf
    AutoSupport On Demand is a capability that allows NetApp to collect AutoSupport information to troubleshoot cases without the need for customer intervention. AutoSupport On Demand enables AutoSupport messages to be sent on-demand, instead of waiting for a periodic AutoSupport message.



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