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https://it.toolbox.com/blogs/joshua-feinberg/what-it-support-services-should-cost-on-a-per-employee-basis-112412
Earlier this year on Linked Answers, I saw an interesting question about the per employee costs of IT support services. The question, posed by Jason Mudd, APR, a public relations consultant, was, “ What does it cost on average, on a per employee basis, to provide IT services and support?” Mudd goes on to elaborate that he’s looking for this...
https://www.computereconomics.com/page.cfm?name=IT%20Spending%20and%20Staffing%20Study
Over 20 specific IT cost management ratios and other IT support metrics are provided, such as IT budget as a percent of revenue and IT budget per employee/user, allowing IT executives to highlight opportunities to reduce IT costs, optimize IT expenses, and improve the efficiency, effectiveness, and governance of the IT organization.
https://www.zdnet.com/article/it-budgeting-in-2015-what-the-surveys-tell-us/
Average IT spend per employee ranged from $2,770 for small businesses with 19 or fewer employees to $698 for large companies with over 500 employees (average $1,526).Author: Charles Mclellan
https://networkalliance.com/understanding-technology-costs/
Employees spend 30 minutes per week trying to fix PC problems or helping a co-worker. Compass America On average, firms spend $700 per user per month when all IT expenses are factored.
https://searchcio.techtarget.com/magazineContent/How-Company-Size-Relates-to-IT-Spending
Sep 27, 2005 · Small and medium-sized companies often outspend larger ones. The average small company spends 6.9% of revenue on IT. Midsized companies spend 4.1%. Larger companies spent a miserly 3.2% of revenue. Midsized companies spend $13,100 per employee on IT. Large companies spend $11,580 per employee.
https://blog.kineticdata.com/tag/average-cost-of-an-it-support-ticket/
According to research from MetricNet, reported in the white paper The Economic Impact of Support, the average cost of an IT support ticket starts at about $22 for Level 1 (service desk) support and rises dramatically as issues are escalated, reaching $196 per ticket for field support and a whopping $471 for vendor support.
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