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http://www.km4dev.org/profiles/blogs/what-is-a-technical-knowledge-base-and-why-do-you-need-customer
Mar 16, 2017 · A knowledge base is a way of managing technical information so that it can be referenced and shared. A technical knowledge base normally holds information on how to use features or processes, answers to technical questions and troubleshooting.
https://www.hubspot.com/knowledge-base
Here's how Craig Stoss, Technical Support Manager at Vidyard, explains the benefits of using video content in your knowledge base: Craig Stoss, Vidyard, Technical Support Manager "A video enabled knowledge base allows you to reach a wider audience while reducing confusion of complex steps.
https://answers.psionline.com/knowledgebase/what-type-of-technical-support-do-you-offer/
How do I contact Technical Support? PSI offers technical support services via email and domestic, toll-free telephone, in English, for clients and our clients’ candidates (test takers).
https://www.trictools.com/technical-support-knowledge-base/
We are continually improving our products and actively testing them in the field. Hundreds of TRIC customers all over America and around the world contact us to share projects and to receive consultation and technical support. Our …
https://www.helpscout.com/helpu/knowledge-base-examples/
A knowledge base can be your customer’s self service guide through your product, but not if your help content is mediocre. ... They also offer a direct serial number lookup option, which is a handy shortcut for people in a hurry. 6. Lyft ... company information, and technical support options, based on what they see in their incoming support ...Author: Help Scout
https://www.atlassian.com/it-unplugged/knowledge-management/what-is-a-knowledge-base
What is a knowledge base? A knowledge base is a self-serve online library of information about a product, service, department, or topic. The data in your knowledge base can be from anywhere, but usually comes from several contributors who are well versed on the subject - …
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