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https://community.ebay.com/t5/Archive-Selling/Why-Does-Ebay-Outsource-Customer-Service-Instead-of-Hiring/td-p/20255320
Since eBay is an American based company with headquarters in San Jose and in Utah, why don't they hire Americans for their so-called Customer Service representatives instead of outsourcing much of it to the Phillipines and other third-world countries?
https://community.ebay.com/t5/Archive-Buying-Selling-Basics/Outsourcing-customer-Service/td-p/2937806
Any company that outsource's their customer service calls to another country obviously don't care about its Community of clients.. I cannot understand anyone they transfer me too. EBAY customer service is terrible. How is someone going to help you when they cannot speak to you properly. Ebay is ...
https://www.ebay.com/help/home
Return an item for a refund Popular article Get help with an item that hasn't arrived Popular article Tracking your item Popular article Shipping your items Popular article Creating a listing Popular article Manage returns, missing items, and refunds for sellers Popular article
https://www.2ndoffice.co/ebay-customer-support/
Customer support is key to being a successful seller on eBay. It is something you cannot overlook on eBay. Due to the detailed seller ratings on the marketplace, getting a three or below more than once can hurt your account status. Do you receive over 500+ emails a day from your eBay buyers?
https://www.coursehero.com/file/14963461/Case-7-eBay-Customer-Support-Outsourcing/
Unformatted text preview: Case 7: eBay Customer Support Outsourcing 6 (A PART CASES Case 5—1:eBay CushnnerSupport Outsourcing* ”If we are to continue outsourcing, and even consider expanding it, why should we keep paying someone else to do what we can do for ourselves?” Kathy Dalton leaned forward in her chair. She read the message on her computer screen and let the Words …
http://www.thecasecentre.org/educators/products/view?id=69814
The case provides insights into eBay's unique on-line business model, explores the critical role of customer service in rapidly growing on-line enterprises, and stimulates in-depth discussion of the issues managers working in customer service face when making outsourcing decisions.
https://prezi.com/xs6c3uuf1207/ebay-customer-support-outsourcing/
- Reduce response time - Increase accuracy of information - Double email productivity(5 to 10 +per hour) In June, 2002 Cut the pilot short & sent the First emails to India Service Quality & Productivity Metrics of the outsourcing providers rivaled and surpassed eBay’s own
https://www.outsourcinginsight.com/ecommerce-customer-services/
Customer service is a dedicated function and needs experienced experts to manage it effectively. Outsourcing this function helps e-commerce firms to gain access to well-experienced customer care service professionals without the need to employ and coach them internally.
https://community.ebay.com/t5/Archive-Selling/eBay-moved-Customer-Support-to-Philippines/td-p/22637289
To save money eBay moved the majority of Customer Support. Their support rarely listens and work off of scripts. It seems the majority of users for the CS would be 1 out of 5 in eBay's own DSR rating system. eBay wanting to become more and more like Amazon, than they should reconsider their move.
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