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https://its.unl.edu/bestpractices/production-support
Production Support. Best Practice: Have well defined support levels. The expectation for application/server support must be clearly defined. When support will be provided: day, night, weekends. How support will be provided: in person, online, phone, etc. To what extent will the application/server be supported and what support the user is ...
https://www.techrepublic.com/article/download-our-compilation-of-it-support-best-practices-articles/
Our IT support best practices compilation download is available both as a Microsoft Word document and an Adobe PDF file. To increase download speed, we have zipped these two files together into ...Author: Bill Detwiler
https://searchitoperations.techtarget.com/tip/Application-support-best-practices-involve-all-teams
Jan 09, 2018 · Application support best practices come with their own set of rules. The support team must understand how the application is supposed to work for the customer -- how else will they know if something is a feature or a bug? Too often, technical people develop application support skills from a technical viewpoint, not a functional one.
https://techbeacon.com/enterprise-it/5-best-practices-container-orchestration-it-production
Considering this void, the time is right to define core best practices for container orchestration for IT production. Here are five of the most important steps. [ Learn how to transform your IT with AIOps in TechBeacon's guide. Plus: Download the analyst paper on how AI is changing the role of IT. ] 1. Set up demarcation lines for moving into ...
https://www.spectraforce.com/project-outsourcing/maintenance-production-support.aspx
Maintenance and Production Support. Applications drive a company's core and supporting business processes; however, with constantly changing business environments, the challenges of maintaining and supporting complex applications are increasing. ... Our proven methodology and best-of-breed practices are based on our 50+ years of project ...
https://www.extremeuncertainty.com/production-support-agile-scrum/
An article explaining how to do production support in agile / scrum software development, using best practices and real world examples
https://www.quora.com/What-is-future-of-Application-Production-Support-guy-in-IT-industry
Nov 01, 2016 · Let me start my answer with an example of my friend. One of my friend was Nov 2015 switched his job from 6 lakh to 10 lakh in Bangalore. after working for 6 months in the company he didn't like the environment around so decided to look around agai...
https://www.infosys.com/digital/insights/Documents/application-maintenance-support.pdf
Production support and application maintenance – corrective maintenance, bug fixes, production support, and coordination with L1 team where required Support phase Infosys provides warranty / hyper care support, and steady state support once the ... Best practices repository from
https://its.unl.edu/bestpractices/server-administration
Best Practice: Deny all, then allow for remote administration access only to authorized accounts. When configuring a system for remote administration, it's best to start from a completely locked down configuration and then allow in only those hosts/accounts that are needed.
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