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https://success.coupa.com/Implement/Overview/04_Deploy/4.4_Establish_Hypercare_Plan
Activities Overview Hypercare period allows for a smooth period of transition from implementation resources leading the project to support resources who will be …
https://www.theshelbygroup.com/happens-go-live-three-steps-ensuring-success/
Mar 17, 2015 · Hypercare and Steady State Activities – the immediate post-deployment support needed, followed by the maintenance and operational support of a new system and its users. This includes training of the existing support function; staffing up for user support and issue management; building in system health maintenance and operational monitoring ...
https://www.theshelbygroup.com/post-implementation-support-part-2-silence-bliss/
HyperCare is a crucial time when users are navigating the new system for the first time and understanding how they will be conducting their day to day activities. A lot of “noise” comes to the support organization through users not agreeing with the …
http://blog.upgrade.umn.edu/2014/01/what-is-hypercare-and-why-should-you.html
Jan 22, 2014 · To ensure ESUP’s planning activities address the most critical needs and to provide you with the best support, we’d like your input. Please send your ideas or questions on hypercare to [email protected] and include “hypercare” in the subject.
https://systemsplusgroup.blogspot.com/2014/07/hypercare-support.html
Jul 02, 2014 · The main purpose of the hypercare period is to closely monitor customer service, data Integrity and the smooth functioning of the implemented application. The thumb rule is that when hypercare support ends, the system is stable and can be release to more end users with the usual support activities continuing.
https://www.snp-poland.com/en/better-business/case-studies/hypercare-support-after-sap-upgrade/
Hypercare Support – even better care. To meet the customer’s needs, SNP offered Hypercare Support, a service consisting in providing 24/7 support for the BASIS and ABAP modules by the SNP Outsourcing Center in case of business interruptions after the completion of the project. The key aspect of this service is the provision of care by ...
https://www.projectmanagement.com/blog-post/19646/A-checklist-to-setup-a-post-production-support-team
Recently I was involved in setting up a production support team during the transition phase of a project. Once the implementation was completed and the application went live, the production support team needed to be ready to take over the support activities.
https://www.csiportal.com/en/activities-csi-lifecycle-services/csi-lifecycle-services-training/hypercare
To help a customer from the point of technical hand over to a smooth running system CSi introduced Hypercare. During Hypercare (directly after commissioning) one or more CSi specialists are available during the running hours of the system. Their role is to support the operators and maintenance staff in handling the new system.
https://blog.process-stream.com/look-above-and-beyond-the-implementation-the-importance-of-hypercare-and-ongoing-support
LOOK ABOVE AND BEYOND THE IMPLEMENTATION: THE IMPORTANCE OF HYPERCARE AND ONGOING SUPPORT ... Steady state activities may open the flood gates when it comes to support tickets that your organization did not have the day before. Ensure that the long term administration or managed service organization taking over support has been adequately ...
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