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https://www.cio.com/article/3492099/5-open-source-help-desk-apps-to-watch.html
OTRS (Open source Ticket Request System) has features to manage customer telephone calls and e-mails. The system is built to allow support, sales, pre-sales, billing, internal IT and help desk ...Author: Rodney Gedda
https://www.zendesk.com/help-desk-software/features/open-source-ticket-system/
Open and flexible ticketing system Is Zendesk an open source ticketing system? As your business grows, so will the demand of your IT team too. Help your team track, monitor, and resolve the increasing number of support requests from customers and internal users by investing in a ticket system.
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