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https://support.huaweicloud.com/bestpractice-servicestage/servicestage-bestpractice.pdf
https://www.salesforce.com/products/service-cloud/best-practices/customer-service-best-practices/
Your customers expect service that is not only exceptional, but also consistent. To help you provide this level of support, here’s a list of the seven most important customer service best practices for any business: Hire the right people, and treat them well. Your agents are your brand’s diplomats.
https://www.thinkhdi.com/~/media/HDICorp/Files/White-Papers/whtppr-labtech-service-desk-best-practices.pdf
Service Desk Best Practices aTech Softare. 5 While an internal service desk staff whose responsibilities are to support an internal corporate IT infrastructure may have little or no influence on establishing minimum standards for the devices, operating systems, software
https://www.techrepublic.com/article/download-our-compilation-of-it-support-best-practices-articles/
Whether you support 10 or 10,000 users, creating and following a set of best practices will help your support organization deliver the quality service your end users deserve and demand.Author: Bill Detwiler
http://www.oracle.com/us/products/applications/best-pratce-chat-deploy-wp-1560487.pdf
Best Practices for Chat Deployments 1 Introduction Oracle RightNow Chat Cloud Service facilitates real-time, online chat sessions between agents and consumers to resolve both sales and customer support issues. Delivered as part of the comprehensive Oracle RightNow CX Cloud Service, or as a standalone application, Oracle
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