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Jul 09, 2019 · A high-class client support experience is the major key to attaining the best of customer loyalty, retention and satisfaction. And that can be achieved by having an efficient help desk system in place and that can be achieved by following certain service desk best practices. Help Desk Support – An Important and Indispensable Business Ingredient
Aug 20, 2019 · SLA Best Practices for ITIL, Help Desk & Service Desk. August 20, 2019. 5 minute read. Joe Hertvik. According to ITILv4, a service level agreement (SLA) is “a documented agreement between a service provider and a customer that identifies both services required and the expected level of service.” Simply put, an SLA defines what the IT ...
This White Paper is a summary of Help Desk Best Practices from the following three authority sources: the Information Technology Infrastructure Library (ITIL), the Required Practices for Organizations (BS15000) and the Help Desk Institute (HDI) Best Practices Standards for Certification.
To help your support organization develop a set of best practices, we've compiled 13 Support Republic articles and columns into a single document. It covers best practices in areas such as help ...Author: Bill Detwiler
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