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https://www.ogf.org/documents/Drafts/old/GridUserServicesBestPractices-02221.doc
As a basis for outlining the best practices, a model of support is given. The elements of this support model are based on the current practices and expected needs for Grid environments. This is a straightforward mapping of a general support model of a modern high-performance computing center to a grid environment. Elements of a Support Model
https://medium.com/@Orchestrate/application-maintenance-and-support-best-practices-bef7bad780cc
Nov 30, 2015 · Application Maintenance and Support — Best Practices. ... The ways in which organizations stay on top of application maintenance: · Staying abreast of …Author: Orchestrate Technologies, LLC
https://searchitoperations.techtarget.com/tip/Application-support-best-practices-involve-all-teams
Jan 09, 2018 · The application support manager and team, whether that includes a virtualization admin or a DevOps engineer, have to understand the app model, delivery structure and what the typical user expects, and deliver resources that take application support best practices into …
https://www.salesforce.com/products/service-cloud/best-practices/customer-service-best-practices/
Keep your clients informed and involved in their own customer journey. Give you agents the right tools and support to be able to provide superior service, and reward them when they do so. After all, your customers are the heart of your business, and staying focused on them is best practice of all.
https://www.mhanational.org/sites/default/files/Best_Practices_Identified_for_Peer_Support_Programs_Jan_2011.pdf
Identification of Best Practices in Peer Support: White Paper 3 Peer supporters who serve as examples of how to overcome injuries and offer support as someone who has “been there.” For example, the VA uses this model in substance abuse and post-traumatic stress disorder (PTSD) programs.
https://www.cmswire.com/cms/customer-experience/saas-support-best-practices-the-transparent-model-026962.php
Oct 27, 2014 · In the final part of this series, I will explore best practices related to providing customers with the type of support they need when they need it by delivering proactive, passive and predictive ...
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