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https://techtalk.gfi.com/25-tricks-every-it-support-pro-should-know/
Sep 18, 2014 · What separates the end user from the IT super user? Tips and tricks, of course! Sysadmins, ubergeeks and other IT pros all know certain tricks, shortcuts, alternative menus and other arcane trivia that make the unenlightened stagger at their skills. Here are 25 tricks every support pro should know. 1.
https://iwantitnow.walkme.com/technical-support-best-practices-my-best-tips/
Apr 01, 2013 · Ok, so technical support seems to be viewed as insular from traditional customer service, and as a result, everyone’s overlooking my customer service analyses and advice while searching for the same advice, applied to technical support. Doggone it, I guess I have to actually talk about technical support best practices on their own terms then, to...
https://blogs.articulate.com/rapid-elearning/10-tips-for-better-troubleshooting-technical-support/
Some tips to help troubleshooting elearning courses & asking for technical support from the community. The more prepared you are the better help you'll get. ... The Rapid E-Learning Blog shares practical tips & tricks to help you become a rapid elearning pro.
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