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https://www.howtogeek.com/170740/the-best-tools-to-easily-perform-remote-tech-support/
Dec 07, 2017 · “Help, my computer is broken!” comes the phone call yet again. If you’re stuck playing tech support for family or friends, there are many free tools that allow you to remotely access the other person’s computer and fix it. There are a million and one remote tech support options out there.
https://www.ioaging.org/the-2018-guide-to-best-technology-resources-and-tools-for-seniors
The Ultimate List of Technology Resources for Seniors. Technology resources for seniors can be extraordinarily beneficial, but they are also overwhelmingly abundant. This list can help you get started on the search to find the right tools to support you or a loved one toward a secure, full life.
https://www.thinkhdi.com/library/infographics/tools-technical-support.aspx
Support organizations have come a long way with the tools used for providing end-user support. In the past decade, support teams have witnessed a cycle involving increased customer expectations, a need to meet increased expectations, and advancements in technology to help support teams meet customer expectations, which, in turn, leads to further increases in customer expectations.
https://www.capterra.com/remote-support-software/
Remote support software apps also utilize call-logging, customer survey generation, and integration with customer relationship management software to provide and record critical customer service data. Powerful training tools: Most remote support software apps provide a session recording feature. By allowing you to record the entire customer ...
https://www.techrepublic.com/blog/10-things/10-favorite-freeware-tools-for-it-pros/
The best four-letter word is free-- especially for IT pros.And these days, with so much open source tech around and so much good will toward developers who offer astounding and useful freeware ...
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