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https://uk.trustpilot.com/review/bt.com
From my experience, BT couldn't care less, they will just go through their set scripts without deviation and will not listen to the customer. BT have got a lot to learn about customer service, and I don't think they will, they seem to consider that keeping costs to a minimum is above delivering a good customer service experience, end result is ...
https://www.trustpilot.com/review/bt.com
Poor customer service at exorbitant prices. As a long term customer of BT, I have found their service to have deteriorated significantly in the past couple of years. As an IT professional myself, I am dismayed at the false information conveyed by their support and sales staff - all of which are UK based incidentally.
https://www.glassdoor.com/Reviews/BT-Customer-Service-Advisor-Reviews-EI_IE3463.0,2_KO3,27.htm
You can complain and all you want about BT, my experience with BT is that is a company that takes care of their employees, they try to accommodate your needs the best they can,, is just that some employees overreach thinking they can get away with their bad behavior,,, and that doesn't happen in any company/3/5
https://uk.trustpilot.com/review/bt.com?page=10
This is absolute nonsense . BT charge entire contract money if customer cancel there broadband in between contract. But there is no penalty on BT if they cancel customer plan anytime even without informing customer. Absolutely ridicules service and Customer Care. Never recommend.
https://uk.trustpilot.com/review/bt.com?page=3
I rejoined BT in January this year having tried another provider who as ut turns out are not as bad>> IMO The only good service BT provides is tech experts - The rest of customer services is utter crap & the Long delays when you call are like due to lack of manning for cheapness so the top Brass parasites can renew their cars every year.
https://www.trustpilot.com/review/bt.uk
Impressively awful. Don’t get me wrong the customer service people are okay and friendly enough but my word the service is awful. After ordering broadband, BT sports and landline on 13/10/19 I’m still waiting for this to be installed and set up 13/11/19.
https://www.reviewcentre.com/reviews76639.html
Review your BT Phone Company or find whether this is the best landline phone service for you. With the increasing number of phone packages available, determining which comes out Tops can be no less than difficult. Whether it is added extras or simply the cost of calls, make comparisons from the reviews …1.2/5(485)
https://www.bt.com/help/home/complaints.html
Tell us which BT service you want to complain about so we can give you the right help as quickly as possible ... You can read more about how we handle complaints in our Customer Complaints Code ... or agree with a charge on your bill, our billing help tool is the best place to start. If you have an itemised bill, review and highlight any calls ...
https://www.bt.com/help/home/contactus/
Get support for BT Broadband, Mobile, Landline, and TV with our knowledge base, or contact us directly via our live web chat or customer service line. Contact us. Need some help with a BT service or product? Ask us a question, browse our help content, or contact us directly through our live chat so we can give you a helping hand.
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