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https://it.toolbox.com/blogs/bobwhite/building-a-sap-support-model-081806
Today, let's close the loop on the topic of building an SAP Support Infrastructure. We explored Centers of Excellence in the last two articles. I consider COE's the main building block. There are additional considerations that need to be explored from a strategy perspective in building the SAP support model. Just to level-set. You have implemented...
https://itelligencegroup.com/us/local-blog/how-to-create-an-effective-sap-support-team/
Preparing for SAP Support while you are implementing. If you are either about to start, or are currently implementing SAP, you need to think ahead and prepare your organization for its ongoing support needs.Among the keys to preparing for running your business with SAP are:. Include your future support team on your SAP project. In depth SAP training for people who already know and operate your ...
https://news.sap.com/2019/12/sap-customer-success-build-intelligent-enterprises/
Building a World of Intelligent Enterprises, One Customer Success at a Time ... Colombina is using the support and expertise of the SAP Enterprise Support team to access the structured, personalized guidance and enablement for a conversion to SAP S/4HANA. With direct access to experts for project planning and a dedicated project manager during ...Author: Michael Kleinemeier
https://support.sap.com/en/index.html
The SAP Support Portal is SAP's award winning customer-facing website, which provides access to support tools, services and applications, as well as related documentation and community content.
http://sapsupportteam.com/
Optimizing investments after SAP implementation is a concern for organizations of all sizes. IT managers are confronted with the twin challenges of escalating SAP support costs and limited internal staff to scale up to meet exigencies in maintaining SAP systems. To confront these challenges, companies are looking at partners to reduce maintenance costs and augment existing support teams.
https://it.toolbox.com/question/sap-support-team-structure-081007
I think that you have a team for implementation (internal) splited by modules. This team have to work together with supplier -ACS. This supplier have to transfer the knowledge to your team. After this team can be a part of support team. Regards, Dana Mirea ERP Project Manager CEZ Romania. SugarTim via sap-projectmanagement wrote: Thanks Rosie.
https://www.sap.com/support.html
Get more value from your new and existing SAP software with support services from SAP, including long-term plans, embedded teams, and remote support. Services and Support Plans Get support for your transformation journey every step of the way by working with a trusted adviser that knows SAP …
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