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https://it.toolbox.com/blogs/bobwhite/building-a-sap-support-model-081806
Below, are some tips, recommendations and general thoughts for building the SAP support model. Steps to Build a Support Model Step 1 - Patner with the Right Consultancy From experience, I have seen companies try to do this entire process in-house and the end results were not pretty. There is a whole methodology/process and minimum level of ...
https://it.toolbox.com/blogs/bobwhite/lessons-learned-for-building-a-sap-support-model-082906
Last time, we explored the steps required to build a SAP Support Model. Let's expand upon this today, and explore lessons learned as it relates to this activity. These experiences or lessons learned are based on my real life interactions as part of a CoE and also as a consultant. Hopefully, these principles and philosophies will be of some benefit...
http://www.kaartech.com/blog/2017/10/02/understanding-sap-support/
Oct 02, 2017 · Understanding SAP Support offering types & costing model . A good understanding of the SAP Support offerings and costing model will help make the right choice for your organization. There are five different SAP support offerings for On-Prem & Cloud customers, SAP Preferred care (Cloud platform, Business ByDesign & Ariba) – 20% of license buy ...
https://www.accenture.com/t00010101t000000z__w__/jp-ja/_acnmedia/accenture/conversion-assets/dotcom/documents/global/pdf/technology_11/accenture-erp-production.pdf
this support model as it brings on new capabilities and advances digital operations. Accenture’s internal IT organization, for example, is currently building an operational excellence program designed to support all of its technology applications in a similar fashion. In this way, the production support …
https://searchsap.techtarget.com/feature/Understanding-the-new-world-of-SAP-support-services
SAP has three levels of support, all of which include elements of education: SAP Enterprise Support, the base level of SAP support, is designed to help your IT experts run your systems. It includes the SAP Enterprise Support Academy, which helps your IT staff develop skills and knowledge.
https://www2.deloitte.com/content/dam/Deloitte/be/Documents/technology/201411_Belgium%20-%20AMS%20SAP%20Leaflet%20(1).pdf
model is based on a reduction of the cost of the SAP support. The Value Level Management model is the most extensive form of outsourcing your SAP support. The focus in this model is mainly on creating value for the customer. In this model, Deloitte creates effective value based on its experience and expertise by proposing
https://www.slideshare.net/Agcristi/accentures-own-erp-production-support-model
Apr 22, 2010 · Planning for and sustaining high performance Accenture’s Own ERP Production Support Model . ... Accenture's Own ERP Production Support Model ... It enabled a capability based on the SAP Production Support helps ensure the transformation to a process-driven application suite to deploy new stable and efficient operation of the environment ...
https://support.sap.com/en/index.html
The SAP Support Portal is SAP's award winning customer-facing website, which provides access to support tools, services and applications, as well as related documentation and community content.
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