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https://www.entrepreneur.com/article/182012
Jul 23, 2007 · As a business owner, you need a support team--your own "safety net" of trusted individuals whom you can count on to advise you, teach you and assist you--and to catch you before you fall. Not only can a strong support team mean the difference between success and failure for your fledgling company,...Author: Brad Sugars
https://www.zendesk.com/blog/building-support-operations-team/
A Support Operations team supports the crucial front line, those agents who are directly interacting with customers, fielding their inquiries and solving problems so they remain your customers.. Support operations responsibilities can include: Defining and streamlining processes and workflows, Building tools to help make delivering support easier,
https://www.itbusiness.ca/news/eight-strategies-to-build-a-strong-tech-support-team/11594
Technical support workers can act as a company’s frontline ambassadors of good will and play a vital role in client retention. However tech support teams are most effective when themselves supported by company programs that respond to their needs, says an industry insider.
https://thebnp.org/building-tech-support/
Ed Tech Leads support instructional staff with classroom use of technology, integrating technology with curriculum, using instructional technology tools, and utilizing technology tools to support learning. Tech Specialists configure classroom and building technology, troubleshoot hardware and software issues on district equipment, support district approved hardware and software deployment.
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