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https://docs.microfocus.com/SM/9.60/Hybrid/Content/change/concepts/change_management_and_service_level_agreements.htm
Change Management enables you to select one or more Service Level Agreements (SLA) to relate to a change record. When you open a change, you can choose one Customer SLA for the contact, the same Customer SLA or a different one for the contact and one or more applicable Service SLAs for the contact's subscriptions to a service, or no SLAs at all.
https://docs.servicenow.com/bundle/london-it-service-management/page/product/service-level-management/task/t_SLAProcessExample.html
Finance Operations Management. Finance Close Automation. Governance Risk and Compliance. Now Platform App Engine. ... Service Level Agreement (SLA) process example. As work is done on the relevant task, the SLA may change stage appropriately, depending on the information defined for that SLA in the relevant SLA definition. ...
https://www.thinkhdi.com/library/supportworld/2017/service-level-management-basics-operational-level-agreement-ola.aspx
The service level agreement (SLA) is one of the documents this process is responsible for; it is, in essence, the contract between the customer and IT. Two other core documents that support the SLA and its commitments to the business are the operational level agreement (OLA), and the underpinning contract (UC), your contract with third parties ...
https://itkb.csulb.edu/display/help/Service+Level+Agreement+%28SLA%29+Terms+and+Conditions
Appendix A provides a list for contacting appropriate parties. Appendix A is unique to each SLA customer. Change Management. Any maintenance or changes will follow the ITS Change Management process, which involves a review and approval of documented change requests by the ITS Change Management Board (Appendix D).
https://www.helpsystems.com/solutions/it-operations-management-automation/service-delivery-itil-version-2/service-level-management
SLM (Service Level Management) or SLA Management processes provide a framework by which services are defined, service levels required to support business processes are agreed upon, Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) are developed to satisfy the agreements, and costs of services are developed.
https://www.thebalancecareers.com/build-support-for-effective-change-management-1917807
Jan 27, 2019 · Build Support for Effective Change Management Use Preparation and Planning to Build Support for Change . ... Help employees feel as if they are involved in a change management process that is larger than themselves by taking these actions to involve employees in change management …
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