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https://www.techopedia.com/definition/24238/operational-support-system-oss
An operational support system (OSS) is a group of computer programs or an IT system used by communications service providers for monitoring, controlling, analyzing and managing a computer or telephone network system.
http://www.yourarticlelibrary.com/information-technology/importance-of-operations-support-systems-for-a-business-enterprise/10418
The operations support systems focus on the operations of the enterprise. The basic objective of these systems is to improve the operational efficiency of the enterprise. As these systems are concerned primarily with operations, they use internal data primarily for managers at the lower levels.
https://www.techopedia.com/definition/26873/business-support-system
A business support system (BSS) is a group of business elements used in networking to help service providers gain customer insight, compile real-time subscriptions and introduce new revenue generating services. A BSS is critical because it helps service providers support and extend operations to enhance business services.
https://searchnetworking.techtarget.com/definition/operational-support-system-OSS
Jul 01, 2007 · An operational support system (OSS) is a set of programs that help a communications service provider monitor, control, analyze and manage a telephone or computer network. As the traditional voice telephone systems converges with packet -oriented Internet traffic (including VoIP ), broadband applications such as teleconferencing and DSL,...
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