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https://www.greycampus.com/blog/it-service-management/it-support-what-are-the-different-levels
Jan 19, 2018 · Tier III or Level 3, is the uppermost level of support in a technical support model accountable for resolving the most difficult problems. It is also known as back-end support, level 3 support, high-end support and many other titles.
https://aws.amazon.com/premiumsupport/plans/business/
Enhanced Technical Support – 24x7 access to Cloud Support Engineers via phone, chat, and email. You can have an unlimited number of contacts that can open an unlimited amount of cases. Response times are as follows: General Guidance - < 24 hours; System Impaired - < 12 hours
https://www.f-secure.com/documents/10192/1187145/FSC_Business-Support_dastasheet_2014_HTC.pdf/f33b8ad9-94c6-49a0-85be-e26b8629aa26
THREE LEVELS OF SUPPORT F-Secure Business Support is available in three different levels according to your needs: Standard, Advanced and Premium. Standard Support Get the most from our excellent products and make sure all the potential issues …
https://www.i-l-m.com/learning-and-development/management/enterprise-and-small-business/8148-level-5-business-support
ILM Level 5 Business Support nationally recognised qualification ideal for business coaches, advisors and consultants to benchmark your work against industry best practice.
https://www.techopedia.com/definition/25809/support-level
Support level is the extent of technical assistance provided for an IT software product to its customers. Support is normally divided into up to four levels: level/tier 1, level/tier 2, level/tier 3 and level/tier 4. The support level is based on the complexity of support provided. Support level is also known as level of support or technical support.
https://aws.amazon.com/premiumsupport/plans/
Basic Support is included for all AWS customers and includes: Customer Service & Communities - 24x7 access to customer service, documentation, whitepapers, and support forums. AWS Trusted Advisor - Access to the 7 core Trusted Advisor checks and guidance to provision your resources following best practices to increase performance and improve security.
https://products.office.com/en-us/business/office-365-for-business-support-options
Office 365 for business subscriptions come with Office 365 Support, a global network of experts that can help you get the most out of Office 365.
https://www.checkpoint.com/support-services/support-plans/
With a full range of support programs for customers and partners, Check Point Support is committed to helping you maximize your technology to gain a competitive advantage in your business. Direct Enterprise Support offers direct support from the Check Point experts to …
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