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https://www.capterra.com/call-center-software/
Agile CRM Call Center Software - Call center CRM software helps your customer support team with powerful tools to close tickets faster, ensure customers are successful using your product. Features with advanced telephony integrations, Outbound calls, Inbound calls, Call routing, Help desk ticketing, Tag-based calling, Help desk groups, Call recording, Call notes, Call scripts, Call reports and many more.
https://www.zendesk.com/talk/features/call-center-software/
Call center software (or contact center software) helps customers reach businesses for their support needs. Phone support allows for customers to communicate with call center support teams across multiple channels—including email, live chat , social media and even text messages.
https://www.talkdesk.com/blog/the-most-common-call-center-software-features/
Nov 05, 2014 · An IVR is an extremely common and helpful call center software feature. It is a telephony menu system that identifies, segments and routes callers to the most appropriate agent, department, waiting queue or pre-recorded message.
https://www.getapp.com/customer-service-support-software/call-center/
Call center software helps businesses engage and interact with customers so that agents are able to address customer issues. The software helps call center agents handle outbound and inbound customer calls efficiently and quickly. This boosts overall customer satisfaction and improves customer relationship with the business.
https://www.microsoft.com/en-us/cloud-platform/system-center-resources
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