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https://htddi.wordpress.com/2014/02/16/otrs-config-pt3/
Feb 16, 2014 · Introduction This will be the last of my planned posts on OTRS configuration. If you missed Part 1 or Part 2, be sure to check them out. This post covers more concrete tasks and is less concerned with the abstract ideas covered in the first two posts. The content here was prompted by particular business…
https://doc.otrs.com/doc/manual/admin/6.0/en/html/ConfigReference_Section_Frontend_Customer.html
Activates support for customer and customer user groups. This setting can not be deactivated. ... Default value: --- Example Company CustomerLogo. The logo shown in the header of the customer interface. The URL to the image can be a relative URL to the skin image directory, or a full URL to a remote web server. ... --- "Hi <OTRS_USERFIRSTNAME ...
Users Love OTRS. User input helped OTRS be listed as one of the FrontRunners for IT Help Desk Software.. Read more *The content for the FrontRunners quadrant is derived from actual end-user reviews and ratings as well as vendor-supplied and publicly available product and company information that gets applied against a documented methodology; the results neither represent the views of,nor ...
https://doc.otrs.com/doc/manual/admin/5.0/en/html/index.html
Change the groups an agent belongs to 4.7. Change the agents that belong to a specific group ... Using Company tickets with an LDAP backend 4.11. Using more than one customer backend with OTRS ... Example to start the OTRS Daemon 4.31. Example to list all configured daemons 4.32. Example to a summary of all daemon tasks
However, this means that companies need digital structures to support timely communication between teams, departments, and customers. OTRS facilitates such discussions and supports digital change with helpful features. With OTRS 7, you can design communication channels that are visually interesting and capture your individual branding. Your ...
https://htddi.wordpress.com/2014/02/04/otrs-config-pt1/
Feb 04, 2014 · Intro This is a reference for folks configuring (or thinking about configuring) an OTRS Help Desk in-house. OTRS Help Desk is an open-source trouble ticket system. It's one of the most sophisticated and widely-used technical support systems out there. I've helped implement a few help desk systems over the last year, and I've been especially…
https://www.linuxjournal.com/content/make-customers-smile-7-easy-steps-otrs-part-2
Nov 02, 2010 · The natural consequence of more customers is, of course, more support requests and so, you've decided to install OTRS to help your three-man support team cope with the increasing workload. OTRS defines two main types of users: agents and customers. Customers generate support tickets; agents receive and resolve them.
https://www.digitalocean.com/community/tutorials/how-to-set-up-a-help-desk-system-with-otrs-on-ubuntu-18-04
Jun 28, 2019 · OTRS, also known as the Open source Ticket Request System, is a help desk and IT service management system. In this tutorial, you will install OTRS Community Edition on an Ubuntu 18.04 server and set up a simple help desk system, which will allow you
http://www.altnix.com/open-source/otrs-itsm-it-service-management
IT Service Management with ((OTRS)) Community Edition ITSM ((OTRS)) Community Edition is an enterprise grade software tool that supports different ITSM features such as Incident Management, CMDB, Service Management, Change Management, Problem Management and Reports.
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