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https://www.techrepublic.com/article/12-qualities-of-successful-support-techs/
12 qualities of successful support techs. The job description might specify a set of responsibilities, such as 'Installs, tests, and maintains PC and network hardware and software systems,' but the qualities required for excelling as a support tech go way beyond the ability to perform particular tasks.
https://www.quora.com/What-qualities-make-a-good-technical-support-employee
2. The second rule of technical support is PROBLEM SOLVING SKILLS. Let me qualify this by saying being able to talk to a customer without offending them/being personable is fairly important but qualities 1 and 2 (ok so they are the same thing) are much more important.
https://www.business2community.com/strategy/15-qualities-you-need-to-get-a-good-customer-service-job-0139217
Communication skills are essential to get a good customer service job. Self control . You are sure to come across customers who will be difficult to deal with. For this reason, you must have self control. You must be able to handle both the easy and hard times that comes with serving the public.
https://3ccontactservices.com/characteristics-of-a-good-help-desk-agent/
Mar 17, 2017 · Characteristics of a Good Help Desk Agent. When it comes to hiring help desk support to provide technical help to your customers, there are certain qualities you should look for. These employees will have a huge impact on your customers and are a representation of your business every time they answer a phone call.4.5/5
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