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https://www.ptc.com/en/support/enablement/Managing%20your%20Technical%20Support%20Cases/
Managing your PTC Technical Support Cases. If you weren’t able to find answers in our Support Knowledgebase, you can engage with PTC Technical Support Engineers to ask a product or service-related question by opening a case with Technical Support using our Case Logger.
https://www.ictineducation.org/home-page/2009/10/28/checklist-9-guidelines-for-managing-a-technical-support-team.html
Oct 28, 2009 · Most technical support problems have non-technical causes, and therefore non-technical solutions. If you have just started in the role of managing a technical support team, undertake a fact-finding exercise, to determine what the technical support experience is for various groups of people in the school -- including the students.
https://theoperationsblog.com/2012/02/managing-technical-support-staff/
Managing technical people does not have to be the challenge most managers presume it to be. Unfortunately, as managers, we often look at technical people as stereotypes (like those on “The Big Bang Theory”). Technical people are people, just like non-technical people.
https://www.ictineducation.org/home-page/2010/12/27/managing-a-technical-support-team.html
Dec 27, 2010 · Most technical support problems have non-technical causes, and therefore non-technical solutions. If you have just started in the role of managing a technical support team, undertake a fact-finding exercise, to determine what the technical support experience is for various groups of people in the school -- including the students. I have ...
https://www.romexsoft.com/blog/how-to-manage-a-tech-team/
Jan 19, 2017 · How to Manage a Tech Team if You’re a Non-Technical Person? ... so you’ll need to have a live chat and phone line all setup and have someone responsible for managing a technical support team. As a product owner, your duty here is to coordinate these three different entities (web app developers, marketing department, and tech support team ...4.8/5(12)
https://www.thebalancecareers.com/tech-support-skills-list-2063774
May 21, 2019 · Qualified tech support specialists are in demand, but the work is not easy, often requiring on-call or shift work. It is possible to spend a career in tech support, moving up to supervisor and management levels. Alternatively, technical support work can provide a firm foundation for careers in other fields that also involve extensive computer use.
http://www.managedtechnicalsupportaccess.com/mtsarva/
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https://www.indeed.com/q-Technical-Support-Manager-jobs.html
Technical Support Experience and skill providing technical support. Active Directory A directory service for Windows networks, used mainly for domain management. Tuition Reimbursement Money offered to help pay for an employee's tuition based on stipulations outlined in a contractual arrangement.
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