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https://resources.sei.cmu.edu/asset_files/Presentation/2004_017_001_23173.pdf
Project Management discipline to Production Support environment • Provide management insight into production support work through measurement and analysis • Ensure maintenance activities are aligned with customer business goals and those of the provider Enabler: Take advantage of the CMMI®
https://resources.sei.cmu.edu/library/asset-view.cfm?assetid=20062
Applying CMMI to a Production Support (Software Maintenance) Environment March 2004 • Presentation . This presentation provides an overview of production support (the process of operating and maintaining a computer application over time) and demonstrates how CMMI can be used for this purpose.
https://cmmiinstitute.com/
Industry Driven Product Solutions. CMMI Institute enables organizations to elevate and benchmark performance across a range of critical business capabilities, including product development, service excellence, workforce management, data management, supplier management, and cybersecurity.
https://en.wikipedia.org/wiki/Production_Support
Production support covers the practices and disciplines of supporting the IT systems/applications which are currently being used by the end users.A production support person/team is responsible for monitoring the production servers, scheduled jobs, incident management and receiving incidents and requests from end-users, analyzing these and either responding to the end user with a solution or ...
https://en.wikipedia.org/wiki/CMMI
Capability Maturity Model Integration (CMMI) is a process level improvement training and appraisal program.Administered by the CMMI Institute, a subsidiary of ISACA, it was developed at Carnegie Mellon University (CMU). It is required by many United States Department of Defense (DoD) and U.S. Government contracts, especially in software development.CMU claims CMMI can be used to guide …
https://www.cms.gov/Research-Statistics-Data-and-Systems/CMS-Information-Technology/EnterpriseIdentityManagement/Help-Desk-Support
FFM-Eligibility Support Desktop (ESD Application Support) N/A. [email protected]. Small Business Health Options Program (SHOP/SHIM Call Center/Support) (800) 706 - 7893 Fee For Service Data Collection System (FFSDCS) (CLFS Help Desk and ASP Help Desk) (844) 876 - 0765. [email protected] and [email protected]. Gentran (Gentran Help ...
https://ndiastorage.blob.core.usgovcloudapi.net/ndia/2006/cmmi/wednesday/3D5_Lavi.pdf
CMMI Implementation In Manufacturing Processes 12 I. LAVI S. ASSARAF – IAI Nov.2006 Applying CMMI in Manufacturing Build to Spec (BTS) Projects Customer Requirements are defined mainly in terms of Product Specification Based on Product Specification, the product is designed, integrated and tested. The production line requirements are
https://nemo.inf.ufes.br/wp-content/papercite-data/pdf/metrics_to_support_it_service_maturity_models__a_systematic_mapping_2015.pdf
METRICS TO SUPPORT IT SERVICE MATURITY MODELS A Systematic Mapping Study Bianca Trinkenreich1, Gleison Santos1 and Monalessa Perini Barcellos2 1Department of Computing, Universidade Federal do Estado do Rio de Janeiro (UNIRIO), Rio de Janeiro, Brazil 2Department of Computing, Universidade Federal do Espírito Santo (UFES), Vitoria, Brazil {bianca.trinkenreich, …
https://sas.cmmiinstitute.com/pars/pars_detail.aspx?a=32385
From a portfolio of three projects, the three were selected as the Organizational Scope. Also, the following support functions: PPQA Staff, Process Management Staff (EPG), Integrator and CM Staff and OT
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