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https://answers.sap.com/questions/9868513/
for SAP r/3 ecc crm etc any sap component SAP AG has already provided SAP Menu help Create Support Message option for providing end user support. you don't need to create any link for CRM_UI which is enabled for advance support desk users because in the workcenter or crm_ui url person needs to fill in all the details and suppose to know that ...
https://answers.sap.com/questions/3934946/create-support-message-from-external-system.html
Apr 17, 2008 · My problem now is that the system data sent is the same with the system data if you create the message using NOTIF_CREATE. Some system that were sent when a message is sent from an external system is missing but at least the sap system and client ID is sent. There is no external reference number also. But hopefullly, the users will accept it.
https://apps.support.sap.com/sap/support/knowledge/preview/en/2138269
About this page This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required). Search for additional results. Visit SAP Support Portal's SAP Notes and KBA Search.
https://blogs.sap.com/2019/05/02/preparing-managed-system-note-assistant-snote-for-digitally-signed-sap-notes/
May 02, 2019 · Above message would be quite familiar this days in SAP Launchpad Portal when you try to access any SAP Note. Enough has been said on the same in multiple blogs but in this blog I will try to capture entire procedure to make your ABAP system – SAP Note Assistant (SNOTE) ready to communicate to updated SAP Backbone Support to download digitally signed SAP Notes.
https://apps.support.sap.com/sap/support/knowledge/preview/en/2185658
About this page This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required). Search for additional results. Visit SAP Support Portal's SAP Notes and KBA Search.
https://blogs.sap.com/2008/05/02/service-desk-implementation-guide-part-i/
May 02, 2008 · Log on to a satellite system with one of the users (USER1, USER2 or USER3). Go to any transactions, and launch the message creation through the menu Help->Create Support Message. Enter a Short Text, a priority and a long text. Save it. The system should answer you the message number created in solution manager.
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