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https://elearningindustry.com/performance-support-more-than-just-training
May 31, 2014 · Performance Support Is Actually More Than Just Training. Imagine going for training on how to use a piece of new machinery that your company has decided to invest in. 2 months later, the first shipment comes in.
https://elearningindustry.com/how-performance-support-tools-different-from-training-3-pst-examples-microlearning
May 22, 2017 · Are Performance Support Tools Different From Training? What Performance Support Tools Are. In simple terms, Performance Support Tools or PSTs are job aids designed to provide learners with on-the-job support just when they need it. Some of their typical characteristics are: They are meant to provide support and guidance to employees when at work.Author: Asha Pandey
https://www.surveymonkey.com/mp/6-keys-improving-teams-customer-service-skills/
Smart companies always ask “What is good customer service?” Good customer service centers around carefully listening and attending to your customers’ needs and desires. If you are not constantly on the lookout for opportunities to improve your customer service, then your relationships will stagnate. Here are six free customer service tips you can start using today.
http://ofm.wa.gov/sites/default/files/public/shr/Strategic%20HR/Workforce%20Planning/CompetencyExamples.doc
Planning performance expectations. Determining training and development needs. Establishing recruitment and selection criteria. The competencies are grouped together under categories. Each competency includes a title, a general definition, and several measurable or …
https://steveblank.com/category/customer-development/
So instead of taking a deliberate step back to understand their portfolio of opportunities, entrepreneurs and innovators often just start running. They make a bet and engage in customer development experiments – adopting “local” pivots in a relatively fixed context, until a scalable business model is (hopefully) revealed.
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