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https://www.zendesk.com/resources/structure-customer-support-organization/
Customer feedback, for example, is invaluable – that information yields clear roadmaps for the kind of customer service that will separate your organization from its competitors. In the end, a great support experience can be boiled down to this simple equation: The support experience = Customer Experience + Agent Experience
https://en.wikipedia.org/wiki/Customer_support
Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product.
https://www.serviceinstitute.com/
We support organizations and individuals with best practice know-how, education, certification, international recognition, and practical support – all from a globally recognized service standard. As the customer landscape changes and shifts, our focus is on relevant, world-class, continual improvement.
http://www.nationalcsa.com/
National Customer Service Association (NCSA) is the membership organization in the United States that will equip you with the information and skills to build and nurture enduring customer relationships.
https://www.gainsight.com/customer-success-best-practices/five-organizational-models-of-customer-success/
Aug 16, 2019 · An org with CSM, PS, Training, support is a lot of people for customers to keep track of. On top of it some of these roles would be paid v/s included and hence different goals (Customer success v/s finical gain). Bottomline, we end up imposing our organizational silo’s on the customer and ask them to navigate our complexity. Not good.
https://www.forbes.com/sites/shephyken/2017/08/19/how-to-humanize-customer-service-for-b2b-organizations/
Aug 19, 2017 · Support must be able to see the entire picture, which includes the customer’s profile, history of purchases, problems and more. A good system should be able to bring all of that information ...Author: Shep Hyken
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