Customer Support Organizations

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How to structure your customer support organization ...

    https://www.zendesk.com/resources/structure-customer-support-organization/
    Customer feedback, for example, is invaluable – that information yields clear roadmaps for the kind of customer service that will separate your organization from its competitors. In the end, a great support experience can be boiled down to this simple equation: The support experience = Customer Experience + Agent Experience

Customer support - Wikipedia

    https://en.wikipedia.org/wiki/Customer_support
    Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product.

Customer Service Institute Of America - The Gold Standard ...

    https://www.serviceinstitute.com/
    We support organizations and individuals with best practice know-how, education, certification, international recognition, and practical support – all from a globally recognized service standard. As the customer landscape changes and shifts, our focus is on relevant, world-class, continual improvement.

NCSA - National Customer Service Association Customer ...

    http://www.nationalcsa.com/
    National Customer Service Association (NCSA) is the membership organization in the United States that will equip you with the information and skills to build and nurture enduring customer relationships.

Five Organizational Models of Customer Success Gainsight

    https://www.gainsight.com/customer-success-best-practices/five-organizational-models-of-customer-success/
    Aug 16, 2019 · An org with CSM, PS, Training, support is a lot of people for customers to keep track of. On top of it some of these roles would be paid v/s included and hence different goals (Customer success v/s finical gain). Bottomline, we end up imposing our organizational silo’s on the customer and ask them to navigate our complexity. Not good.

How To Humanize Customer Service For B2B Organizations

    https://www.forbes.com/sites/shephyken/2017/08/19/how-to-humanize-customer-service-for-b2b-organizations/
    Aug 19, 2017 · Support must be able to see the entire picture, which includes the customer’s profile, history of purchases, problems and more. A good system should be able to bring all of that information ...Author: Shep Hyken



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