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https://www.insightsquared.com/blog/customer-service-performance-review-best-practices/
It’s easy to lose track of how each rep is doing individually. That’s why it’s important to conduct meaningful customer service performance reviews. At the end of every quarter, you should conduct performance reviews with each of your customer service reps. Each review should take about 90 minutes — you don’t want them to be rushed ...
https://playbook.amanet.org/sample-phrases-for-performance-appraisals-customer-service/
Along with Customer Service, these “Big 5” will round out your performance review template nicely. And of course for other core competency descriptors, look no farther than The Performance Appraisal Tool Kit or Paul Falcone’s bestselling 2600 Phrases for Effective Performance Reviews (AMACOM 2005).
https://www.employeepedia.com/manage/reviews/8105-customer-service-40-useful-performance-feedback-phrases
Customer Service: Use these sample phrases to craft meaningful performance evaluations, drive change and motivate your workforce. Customer Service is the ability to cater for the needs of the client by providing excellent customer service without compromise.
https://www.jitbit.com/news/customer-support-goals/
Apr 04, 2019 · A practical guide to setting measurable customer support goals that drive bottom-line performance across the entire support pyramid. A practical guide to setting measurable customer support goals that drive bottom-line performance across the entire support pyramid. Pricing. Hosted (recommended) Download (for your server)Author: Robbie Richards
http://ihateperformancereviews.com/2010/05/sample-performance-appraisal-for-customer-service-positions/
May 12, 2010 · Customer service is one of most difficult positions to manage – high turnover, unsatisfied employees, large number of employees, difficult situations all add up to a nightmare during performance review time for most supervisors and managers.
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