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https://www.investopedia.com/terms/c/customer-service.asp
Customer service is the process of ensuring customer satisfaction with a product or service, often while performing a transaction for the customer. Some of the requirements of effective customer service are being accessible, knowledgable, courteous, and possess excellent listening skills.
https://www.techopedia.com/definition/4261/customer-support
Customer support is generally defined as service efforts from technology vendors and providers that focus on helping customers to use products and services correctly, efficiently and effectively.
http://www.thomholland.com/customer-service-guide/
Jan 23, 2012 · Layout your initial customer service process. Now that you’ve identified your “ideal” customer service process, you need to layout an initial process that you can build upon. The layout of your customer service process will vary greatly depending on the resources that you have available. However, for the sake of this article, let’s consider the following customer service process:
https://www.isixsigma.com/methodology/hoshin-kanri/six-sigma-strategy-understanding-customer-process/
The business architecture, Hoshin planning and process diagramming are three legs that support a well-thought-out customer strategy. The customer strategy model is a step toward an operating strategy that is customer-centric – one that is aimed at enhancing the customer experience while maximizing growth and profitability.
https://study.com/academy/lesson/what-is-customer-service-definition-types-role-in-marketing.html
Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met. Customer service is meeting the needs and desires of any customer.
https://www.best-job-interview.com/definition-of-customer-service.html
Customer service is the process of helping people find what they want during the entire transaction cycle Customer service is the degree to which a product fails to meet, meets or exceeds customer's expectations. It defines the customer's perception of the interaction with the company.
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