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https://thethrivingsmallbusiness.com/customer-service-strategy/
Dec 14, 2016 · A strong customer service strategy is what separates the successful organizations from the rest. For more information on measuring customer satisfaction check out Measuring Customer Satisfaction and Loyalty.
https://bizfluent.com/facts-6816102-definition-customer-service-strategy.html
Jul 30, 2019 · A customer service strategy is a plan that covers how the company will interact with its customers. A comprehensive strategy includes elements such as hiring the right customer service representatives, providing customer-facing employees with proper training, implementing loyalty plans and using conflict resolution tactics.
https://www.callcentrehelper.com/the-top-10-customer-service-strategies-27041.htm
If they are to be considered as an integral part of a strategy which is about improving customer service, one or more of them could be very useful. Utilise tools with caution with There are no quick fixes in improving customer service, but there can be some quick wins. Measure your performance – including NetPromoter/Customer Effort
https://www.salesforce.com/blog/2013/02/long-term-customer-service-strategies.html
Feb 28, 2013 · Fortune magazine defines service strategy as “knowing exactly which customers you want to serve and figuring out what kind of service will loosen their purse strings.” Strategy must be developed and implemented through impartial analysis, skilled people management, intense concentration and commitment — along with serious spending.
https://www.getcloudapp.com/blog/customer-service-strategy
Oct 28, 2019 · The New Customer Service: A Strategy Template Customer Service is perfectly positioned at the intersection of the Customer and your Company. You’re helpful, you’re trusted and you know your customers better than anyone. Yet, customer service is often viewed as a cost-center to be rationalized and minimized.
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