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https://www.researchgate.net/publication/222532116_Data_mining_for_customer_service_support
A data mining process, based on the data mining tool DBMiner, was investigated to provide structured management data for decision support. In addition, a …
https://www.sciencedirect.com/science/article/abs/pii/S0378720600000513
A data mining process, based on the data mining tool DBMiner, was investigated to provide structured management data for decision support. In addition, a data mining technique that integrates neural network, case-based reasoning, and rule-based reasoning is proposed; it would search the unstructured customer service records for machine fault ...Cited by: 262
https://www.sciencedirect.com/science/article/pii/S0378720600000513
In order to mine the structured data in the customer service database, a data mining process based on the data mining tool, DBMiner was proposed. To support machine fault diagnosis, a data mining technique based on the integration of neural network, case-based reasoning, and rule-based reasoning is incorporated.Cited by: 262
https://www.ngdata.com/data-mining-improves-customer-experience/
Apr 14, 2016 · How Data Mining Improves Customer Experience: 30 Expert Tips – With the explosion of Big Data, enterprises and SMBs alike are taking advantage of innovative opportunities to put raw data to use in actionable ways. From driving decision-making to re-targeting customers, reducing customer attrition, and…
https://www.semanticscholar.org/paper/Data-mining-for-customer-service-support-Hui-Jha/667542d91ed15745247010d91465b50e3062ff76
A data mining process, based on the data mining tool DBMiner, was investigated to provide structured management data for decision support. In addition, a data mining technique that integrates neural network, case-based reasoning, and rule-based reasoning is proposed; it would search the unstructured customer service records for machine fault ...
http://www.customers.com/articles/customer-data-mining/
May 27, 2004 · Data mining is commonly defined as the discovery or the extraction of patterns or models from sets of data. In customer data mining, the data from which patterns or models are discovered or extracted represent the business that you do with your customers, as well as information about them and the relationships that they have with you.
http://directory.umm.ac.id/Data%20Elmu/jurnal/I/Information%20and%20Management/Vol38.Issue1.Oct2000/1878.pdf
apply data mining techniques to extract knowledge from the database to support two kinds of customer service activities: decision support and machine fault diagnosis. A data mining process, based on the data mining tool DBMiner, was investigated to provide structured management data for decision support.
http://www.ijesi.org/papers/NCIOT-2018/Volume-4/11.%2062-66.pdf
Data Mining for Customer Service Support One Day National Conference On “Internet Of Things - The Current Trend In Connected World” 63 Page NCIOT-2018 if the problem is resolved. If the problem still persists, the centre will dispatch a service engineer to the
https://www.ijser.org/researchpaper/Improving-Customer-Relationship-Management-Using-Data-Mining.pdf
Data mining is playing an important role in the decision support activity of every walk of life.Based on the analysis of the business environment on the basis of customer relationship management, and based on clustering analysis customer segment in the application of data mining, this paper wants to promote the importance of data mining within ...
https://pdfs.semanticscholar.org/e4ca/f946c219d9afd433dcad02679ba346e8d5ce.pdf
Data Mining Techniques in CRM: Inside Customer Segmentation K. Tsiptsis and A. Chorianopoulos ... ing, and customer service, automating communications and interactions with the ... For example, data mining can help in customer retention as it enables the
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