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https://www.techopedia.com/definition/353/help-desk
Help Desk: A help desk, in the context of IT, is a department inside an organization that is responsible for answering the technical questions of its users. Most major IT companies have set up help desks to respond to questions from their customers. The questions and their answers are usually transferred using e-mail, telephone, website, or ...
https://www.wisegeek.com/what-is-a-help-desk-technician.htm
Oct 06, 2019 · A help desk technician is a computer support specialist whose primary responsibility is to respond to requests from computer users. These sorts of people typically work for companies with large internal networks, and in these settings their main job is to help employees solve problems at individual workstations.
https://jobdescriptionandresumeexamples.com/it-help-desk-support-job-description-duties-and-responsibilities/
The IT help desk support technician performs various functions in resolving issues concerning software and hardware operation for an organization or/and its customers. The typical duties, tasks, and responsibilities performed by IT help desk support staff are shown in the job description sample below:
https://joehertvik.com/help-desk-definitions-level-1-level-2-level-3-support/
Level 0 support is performed without the aid of a Help Desk technician. Level 1 support – Filters Help Desk calls and provides basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 support.
https://learn.org/articles/What_is_an_IT_Support_Technician.html
An IT support technician is responsible for helping customers and consumers understand how to use and fix their computers or other various technologies. You may receive complaint calls about malfunctioning equipment and have to diagnose the problem over the phone and help the customer solve the problem if possible.Degree Required: Associate's degree or postsecondary training; Bachelor's required for some positions
http://met-networks.com/whats-the-difference-between-help-desk-and-desktop-support/
What’s the Difference Between Help Desk and Desktop Support? If you are in the market for an outsourced IT support company for your small to medium enterprise (SME), then in your research you may have come across a number of terms you have likely heard before but aren’t quite sure of …
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