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https://www.greycampus.com/blog/it-service-management/it-support-what-are-the-different-levels
Jan 19, 2018 · Tier I or Level 1, is the first support level accountable for basic issues. It is also known as first-line support, level 1 support, support line 1 and others to denote basic support function.
http://www.expeditefile.com/docs/TechnicalSupportTierDefinitions.pdf
Tier 1 support issues first involve anything not directly Expedite related. These include issues relating to getting onto the network, receiving email messages, mapping a network share, etc. Tier 2 support issues include the installation, configuration, and general maintenance of Expedite.
https://www.techopedia.com/definition/25809/support-level
Technical support includes services that provide assistance for any technology product, ranging from televisions, mobile phones and electronic devices to software products and mechanical goods. For efficiency, technical support is divided into different levels. The …
https://www.31west.net/call-center-information/support-levels/
Technical support is often subdivided into Support Tiers or Support Levels, in order to better serve a business or customer base. A common support structure revolves around a three-tiered technical support system.( Tier 1, Tier 2 and Tier 3)4.8/5(5)
https://community.spiceworks.com/topic/430268-what-is-level-1-level2-level-3-support
Jan 13, 2014 · Level 1 = script readers who do basic troubleshooting walkthrough w/user, technical skill = not required. Level 2 = Different scripts + some first-hand knowledge and experience that expands on Level 1 support and encompasses greater scope. However, often limited to specific subjects/topics for troubleshooting due to still limited experience.
https://joehertvik.com/help-desk-definitions-level-1-level-2-level-3-support/
Level 0 support is performed without the aid of a Help Desk technician. Level 1 support – Filters Help Desk calls and provides basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 support. May also escalate to IT applications support or call for outside vendor maintenance (Level 4), as needed.
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