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https://www.techopedia.com/definition/25809/support-level
Support level is the extent of technical assistance provided for an IT software product to its customers. Support is normally divided into up to four levels: level/tier 1, level/tier 2, level/tier 3 and level/tier 4. The support level is based on the complexity of support provided. Support level is also known as level of support or technical ...
https://www.31west.net/call-center-information/support-levels/
This is a more in-depth technical support. Tier-2 support levels cost more than tier-1 as the support reps are more experienced and knowledgeable on a particular product or service. It is synonymous with level-2 support, administrative level support denoting advanced technical troubleshooting and analysis methods.4.8/5(5)
https://www.experts-exchange.com/questions/24347117/What-is-Tier-1-and-Tier-2-support.html
"The help desk industry divides support into three tiers (or levels) - Tier 1, 2 and 3. The most sought after level of support is Tier 1 or a combination of Tier 1 and Tier 2. Global Help Desk Services blends Tier 1 and 2 together to make it easier for you and your users.
http://www.expeditefile.com/docs/TechnicalSupportTierDefinitions.pdf
1. It is up to the partner to decide if they should allow the customer to add users and install clients. Many customers have successfully taken over that responsibility but that is at the discretion of the partner. Note that any problems incurred by letting the customer perform these functions are considered Tier 2 …
https://www.investopedia.com/ask/answers/043015/what-difference-between-tier-1-capital-and-tier-2-capital.asp
Tier 1 capital and tier 2 capital refer to different bank holdings, as defined by the Basel Accord. The capital adequacy ratio (CAR) defines the amount of both tier 1, core capital, and tier 2 ...
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