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https://www.dell.com/downloads/global/services/prosupport/en/global_dell_basic_service_datasheet.pdf
Dell’s Basic Service delivers reliable support for your hardware repair and replacement requirements. Work with local support professionals at Dell-designated call and repair centers that repair or replacement, plus parts and labor. Dell Basic Warranty Services include: •Reliable support for products in non-critical business and home ...
https://www.dell.com/en-us/shop/supportservicesforhome/cp/supportservicesforhome
Count on real-fast, real-time, real-person support 24x7. With Dell Premium Support, our experts will actually contact you if they detect an issue. SupportAssist * technology allows our dedicated team of experts to resolve issues quickly to get you on your way. And, if we are unable to solve your issue remotely, we’ll send a Dell technician to ...
https://www.dellemc.com/en-us/services/support-services/index.htm
Dell EMC Support Services are built on a foundation of artificial intelligence (AI), machine learning and data analytics. Our Support Services are changing the way you look at saving time and increasing availability. Maximize productivity and uptime with the support expertise, insights and technologies we’re known for across the globe.
https://www.dell.com/en-us/work/learn/assets/shared-content~data-sheets~en/documents~dell_premium_support_plus_comparison_chart.pdf
Premium Support Plus comes with SupportAssist, Dell’s exclusive technology that helps make managing your PC easier. Unlock its maximum performance when you select Premium Support Plus. ... Total rewards earned may not exceed $2,000 within a 3-month period. Outlet purchases do not qualify for rewards. Rewards cannot be earned or applied for PC ...
http://forum.notebookreview.com/threads/dell-business-support-basic-pro.576736/
May 14, 2011 · The basic support I've received has been completely sufficient. I prefer onsite vs. mail-in for quicker turnaround, to avoid sending my computer off into the unknown, and for that undocumented option of just having Dell send out a replacement part for self-install.
https://community.spiceworks.com/topic/1847909-dell-server-basic-support-does-not-cover-hard-drives
Jul 07, 2017 · I called Dell 800 number to get an warranty extension on an existing Dell PowerEdge server and the rep who picked the phone says that Basic hardware warranty does not cover hard drives. And only Pro support covers hard drives. Is it true that Dell server basic warranty does not cover hard drives ? I was under the following impression until today:
https://community.spiceworks.com/topic/1982823-prosupport-vs-prosupport-plus
Apr 10, 2017 · Anyone have thoughts on Dell ProSupport vs ProSupport Plus? Looking at the comparison chart, it looks like the only applicable difference to most SMB customers would be accidental damage, which for servers is going to amount to power surges.
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