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https://www.dellemc.com/en-us/services/support-services/index.htm
SupportAssist technology provides remote monitoring, automated system state information collection, proactive notification and automatic case creation on Dell and Dell EMC devices — from enterprise environments to your home PC. 3. Proactive and predictive issue detection ; Automated support replaces manual routines
https://www.dell.com/downloads/ap/services/servicesagreement/Remote_Infrastructure_Monitoring_Spec_v1_en.pdf
Remote Monitoring platform hosted at a Dell or Dell partner facility and enables Customers, who may be Managed Service Providers (“MSP”), to use the RIM platform to perform remote monitoring, reporting, alert management, security management, and remediation to support their own environment or, in the case of MSPs, MSP end-users.
https://www.dellemc.com/en-us/services/support-deployment-technologies/index.htm
Modernize with IT infrastructure that takes you to the next level and give your workforce the power to perform their best. ... Dell EMC Support & Deployment Technologies with AI for Predictive Support ... two-way connection between Dell EMC products and Dell EMC customer support. Proactive wellness monitoring and issue prevention; Automated ...
https://www.dellemc.com/en-us/solutions/openmanage/index.htm
The Dell EMC OpenManage systems management portfolio helps tame the complexity of your IT infrastructure with intuitive tools that work together to deliver automated, repeatable processes, based on your unique policies, enabling effortless management. IT management for any environment
https://www.dell.com/support/manuals/us/en/04/supportassist-enterprise-v4.0/sae_4.0_support_matrix/introduction
supportassist-enterprise-v4.0 SupportAssist Enterprise Version 4.0 Support Matrix. Place orders quickly and easily; View orders and track your shipping status
https://www.dell.com/support/article/us/en/04/sln312494/support-for-openmanage-essentials
OME also delivers extensive infrastructure health monitoring, control, and support for Dell EMC servers, storage, networking and 3rd party hardware. Download the last version of OME, which is available for Dell customers as a free download. ... OpenManage Essentials v2.5 is available as a free download from the Dell Support Site.
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