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https://www.thinkhdi.com/~/media/HDICorp/Files/White-Papers/whtppr-0114-desktop-support-road-map.pdf
alike—of what desktop support actually does, since “desktop” is really an indication of the type of technology we support, rather than a physical device or user. The idea that the function of desktop support is to work on hardware is passé, but the perception of the …
http://fcpacompliancereport.com/2014/08/trying-something-different-the-desktop-risk-assessment/
Aug 25, 2014 · This means that if you do not have the time, resources or support to conduct a worldwide risk assessment annually, you can take a different approach. You might try assessing other areas annually through a more limited focused risk assessment, which a colleague of mine calls the Desktop Risk Assessment.
https://risk.arizona.edu/people/it
220 W 6th St Tucson, AZ 85701 2nd Floor USA Bldg #300 PO Box 210300. Phone: 520-621-1790 Fax: 520-621-3706 Email: [email protected] University Privacy ...
https://www2.illinois.gov/sites/doit/services/catalog/desktop/Pages/desktop-support.aspx
Desktop support is available for State of Illinois owned end user devices (desktop computers, notebook computers, mobile tablet computers, thin client terminals, monitors, docking stations, external media drives and system printers) that reside in the customer environment and access the State of Illinois' business systems.
https://www.its.msstate.edu/support/desktop/
Information Technology Services (ITS) provides varying levels of desktop computer support for faculty, staff, students, and retired employees actively engaged in University business. Basic support includes phone and email-based assistance for routine technical problems and questions. More comprehensive support is available to departments for University-owned computers. The following principles ...
https://www.unh.edu/it/desktop-support
By helping you maintain a safe, secure, and standardized desktop environment your downtime risks and costs associated with lost productivity will be reduced while protecting the confidentiality of your data. Our services are provided at your site by consultants familiar with your environment and backed up by a remote team of support professionals.
http://www.computereconomics.com/article.cfm?id=1724
Desktop Support Outsourcing Takes a Hit Companies can reduce costs through outsourcing the desktop support function, but caution is advised as service received by IT users can decline as well. In this Research Byte we assess the five-year trend in frequency of desktop support outsourcing to understand the current climate surrounding this strategy.
https://www.computereconomics.com/article.cfm?id=1287
Application Consolidation Provides Major Payoff Application proliferation is the bane of many IT organizations. Although the difficulties of application consolidation should not be underestimated, the benefits should be appreciated as well. In fact, the trend toward application consolidation is increasing, and the majority of organizations that begin such initiatives tend to increase their ...
https://oneit.uiowa.edu/sites/oneit.uiowa.edu/files/wysiwyg_uploads/end_user_support_-_service_desk_unification.pdf
END USER SUPPORT: SERVICE DESK UNIFICATION SUBPROJECT PLAN . Project Information . Project Team Leads: Jamie Mathews Tracy Scott . ... escalate those that require 3rd-tier level support and assign those directly to IT Desktop Support consultants to handle directly with end users. ... End User Support: Service Desk Unification – Project Plan ...
https://www.thinkhdi.com/~/media/HDICorp/Files/White-Papers/whtppr-0216-dsab-road-map-v2.pdf
desktop support teams have greater and more wide-ranging responsibilities than ever before. Selling the Importance of Desktop Support According to the 2015 Desktop Support Practices & Salary Report, some common names for the desktop support function include IT service desk, technical support, desktop services, field support, and PC support.
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