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https://www.techrepublic.com/forums/discussions/consolidating-service-desk-and-desktop-support-your-thoughts-please/
I think it's a great move to merge your desktop support. Basically both would be involved in incident management, and how they do it is up to your …
https://www.fixglobal.com/home/desktop-consolidation-is-it-finally-becoming-a-reality/2/
Sep 15, 2009 · Capability consolidation at the desktop level is sure to continue. Multi-asset liquidity analysis and routing, adaptable algorithm creation at the buy side level, trading capability directly from breaking news, real-time post trade analysis and other once esoteric capabilities will become commonplace. The key will be adaptability.
https://www.infotech.com/research/ss/build-a-service-desk-consolidation-strategy
Start here – read the Executive Brief. Read our concise Executive Brief to find out why you should build a service desk consolidation strategy, review Info-Tech’s methodology, and understand the four ways we can support you in completing this project.
http://www.tbicentral.com/success-stories/help-desk-consolidation/
Help Desk Consolidation Project Background: Several independent divisions, throughout Europe, of a United States based organization had a wide variety of sources for their IT support.
https://www.informationweek.com/it-leadership/app-consolidation-a-strategy-thats-always-in-style/d/d-id/1089095
May 13, 2010 · Windows 7 rollouts and increased M&A are two good catalysts for app consolidation. Application consolidation should never go out of style.
https://fedtechmagazine.com/article/2012/08/how-consolidating-help-desks-provides-look-big-picture
The transformation effort seeks to morph the department’s disparate IT functions into a unified, customer-oriented service delivery organization, which includes technical support. Like other agencies, Interior is interested in replacing its existing mixture of bureau-supported help desk ticketing systems with an organizationwide solution.
https://www.linkedin.com/jobs/view/desktop-support-technician-at-the-job-network-1717049525
Evaluate current desktop infrastructure and make recommendation for change/consolidation Configure and install computer systems for other organizations Strong Windows 7, 8 …
https://www.thinkhdi.com/library/supportworld/2014/enterprise-service-mgmt.aspx
Service desk tool consolidation and service catalogs are effective means of beginning an ESM or SSC project. In fact, even without an overarching ESM or SSC initiative, IT can work with other service providers in the organization to consolidate tools and implement a self-service support …
https://www.wheelhouseit.com/support/
No, always leave your desktop on as this allows your support team to push patches and Antivirus versiona throughout the night/weekend. Laptops can be turned off, however; updates and remote support will vary based on location and availability.
https://www.thinkhdi.com/~/media/HDICorp/Files/White-Papers/whtppr-0114-desktop-support-road-map.pdf
alike—of what desktop support actually does, since “desktop” is really an indication of the type of technology we support, rather than a physical device or user. The idea that the function of desktop support is to work on hardware is passé, but the perception of the function of desktop support is stuck in the past.
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