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https://www.cio.com/article/2425171/as-prices-for-outsourced-desktop-support-drop--some-it-shops-get-shafted.html
In the last year, some IT shops have signed new outsourcing contracts for desktop support with prices ranging from $20 and $24 per device per month, according to Ben Trowbridge, CEO of outsourcing ...Author: Stephanie Overby
https://www.computerweekly.com/opinion/Why-outsource-desktop-management
With a weak economy and companies looking for ways to cut costs, desktop outsourcing is set to take off The market for desktop outsourcing services will grow by between 12% and 17% during 2002 ...
http://www.computereconomics.com/article.cfm?id=1724
Desktop Support Outsourcing Takes a Hit Companies can reduce costs through outsourcing the desktop support function, but caution is advised as service received by IT users can decline as well. In this Research Byte we assess the five-year trend in frequency of desktop support outsourcing to understand the current climate surrounding this strategy.
https://www.gartner.com/en/information-technology/glossary/desktop-outsourcing
Desktop outsourcing is a multiyear or annuity contract or relationship involving the day-to-day management responsibility for operating desktop/client platforms. Services include any combination (or all) of the product support and professional services as they specifically relate to the ongoing management of the desktop resources (including ...
https://www.computereconomics.com/article.cfm?id=2761
Desktop Support Outsourcing Not as Popular as it Once Was The question of whether to turn over the desktop support function to a service provider is a critical and surprisingly complicated one. Our research shows there is a moderate cost advantage to outsourcing desktop support tasks, but other factors, including giving up control, can lead to problems.
https://redmondmag.com/Articles/2014/09/01/Should-You-Outsource.aspx
The Computer Economics Outsourcing Statistics 2014 report, published this summer, included a chart that tracked the use of desktop support by organizations with more than $50 million in revenues ...
https://www.dataprise.com/it-services/help-desk/outsourced
Dataprise offers comprehensive help desk outsourcing services to businesses requiring a full-service technical resource center, a 24 hour help desk or a part-time help desk. As one of the industry’s leading outsourced service desk providers, we also offer application support …
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