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https://en.wikipedia.org/wiki/Remote_Desktop_Services
Remote Desktop Services, known as Terminal Services in Windows Server 2008 and earlier, is one of the components of Microsoft Windows that allow a user to take control of a remote computer or virtual machine over a network connection. RDS is Microsoft's implementation of thin client architecture, where Windows software, and the entire desktop of the computer running RDS, are made accessible to any …Operating system: Microsoft Windows
https://en.wikipedia.org/wiki/Technical_support
Technical support (often shortened to tech support) refers to services that entities provide to users of technology products or services. In general, technical support provide help regarding specific problems with a product or service, rather than providing training, provision or customization of product, or other support services.
https://en.wikipedia.org/wiki/Remote_support
In information technology (IT), remote support tools are IT tools and software that enable an IT technician or a support representative to connect to a remote computer from their consoles via the Internet and work directly on the remote system.Although its main focus is the access to computers located anywhere in the world, the remote support applications also provide features like file ...
https://www.wisegeek.com/what-is-a-desktop-support-specialist.htm
Oct 17, 2019 · A desktop support specialist is a trained computer expert who provides technical support to users of computer software and hardware running …
https://wiki.en.it-processmaps.com/index.php/Service_Support
Process Objective: The "Service Desk and Incident Management" process aims to restore IT Services to their defined Service Levels as quickly as possible The process is also responsible for receiving and processing Service Requests, for assisting users, and for coordinating the Incident Resolution with Specialist Support Groups.
https://en.wikipedia.org/wiki/Help_desk
A help desk is a resource intended to provide the customer or end user with information and support related to a company's or institution's products and services. The purpose of a help desk is usually to troubleshoot problems or provide guidance about products such as computers, electronic equipment, food, apparel, or software. Corporations usually provide help desk support to their customers ...
https://en.wikipedia.org/wiki/Desktop_Engineering
Desktop Engineering Ltd was one of the early innovators of engineering software for desktop computers. Born through an insight that engineers would find microprocessor based computers an invaluable aid to engineering design, the company commenced …Headquarters: Witney, Oxfordshire, U.K.
https://www.quora.com/What-does-Desktop-Support-mean
Desktop Support is like help desk that deals with end users and office equipment, and provide service which include break-fix and limited technical guidance and support. Desktop Support is available to support and fix any software related issues on a users’ computer and …
https://www2.illinois.gov/sites/doit/services/catalog/desktop/Pages/desktop-support.aspx
Desktop support is available for State of Illinois owned end user devices (desktop computers, notebook computers, mobile tablet computers, thin client terminals, monitors, docking stations, external media drives and system printers) that reside in the customer environment and access the State of Illinois' business systems.
https://www.payscale.com/research/US/Job=Desktop_Support_Technician/Hourly_Rate
Desktop Support Technician Tasks Set up and troubleshoot domains, user accounts and software accounts. Configure, test, and troubleshoot network connectivity and wireless access for local and...
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