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https://www.dell.com/downloads/global/services/prosupport/en/mission_critical_prosupport.pdf
It’s for these scenarios that Dell offers the Mission Critical option with Dell ProSupport for IT or ProSupport for End Users. Mission Critical is Dell’s most rapid resolution option. You can choose from 2-, 4- or 8-hour onsite parts and or labor. Rely on Dell’s proven and reliable Critical Situation Process to get you back up and running ...
https://www.dell.com/downloads/ap/services/Dell_ProSupport_for_IT.pdf
Emergency Dispatch for Mission Critical Severity Level 1 issues: Supported Products with both a Dell ProSupport for IT and Dell ProSupport Mission Critical contract with 2-hour or 4-hour on-site response will have an on-site technician dispatched, if necessary, in parallel with telephone-based troubleshooting.
http://i.dell.com/sites/doccontent/shared-content/services/en/Documents/prosupport-end-users-contract.pdf
Dell ProSupport for End-Users v 4.0 01/21/2010 Page 3 of 11 Severity Levels and Dell Response for Products purchased with “Mission Critical” Service: Customers calling Dell with a Qualified Incident may designate the severity level of the incident and associated conditions using the below chart.
https://www.dellemc.com/en-us/services/support-services/prosupport-enterprise-suite.htm
Dell EMC ProSupport Enterprise Suite professional IT support helps reduce IT complexity and control costs. ... Transform your mission-critical applications with enterprise-class cloud and services. ... Learn how our end-to-end solutions help our customers drive innovation and achieve their business goals.
http://i.dell.com/sites/doccontent/legal/service-descriptions/en/Documents/dell-emc-prosupport-one-for-data-center-EN.pdf
Dell EMC ProSupport One for Data Center for Dell Supported Products 3 ... DELL PROSUPPORT ONSITE RESPONSE WITH MISSION CRITICAL ENHANCED SERVICE TYPE OF ONSITE ... 4 Hour parts locations stock mission critical components, as determined by Dell, of Supported Products. Non-mission critical parts may be
http://i.dell.com/sites/content/shared-content/services/de/Documents/prosupport-mission-critical.pdf
von Platin Plus sind nun über die Option Dell ProSupport Mission Critical (geschäftskritischer Support) verfügbar. Diese Funktionen umfassen Verfahren für kritische Situationen mit Schweregrad 1, Einsatz in Notfällen, Problemreplikation in Simulationslaboren und Vor-Ort …
https://www.businessdirect.bt.com/products/dell-3yr-prosupport-for-end-users-and-4hr-mission-critical-710-18037-8PYS.html
Dell 3Yr ProSupport for End Users and 4hr Mission Critical (710-18037) at great prices. Full product description, technical specifications and customer reviews from BT Business Direct
http://i.dell.com/sites/doccontent/legal/service-descriptions/en/Documents/prosupport-plus-sd-EN.pdf
eligible for ProSupport Plus for Enterprise during a subsequent maintenance period. 2. Dell EMC Software which is identified on the Dell EMC Product Warranty and Maintenance Table and/or on your Order Form as eligible for ProSupport Plus for Enterprise during a maintenance period.
https://www.dellemc.com/en-us/services/support-services/prosupport-enterprise-suite.htm
Dell EMC ProSupport Enterprise Suite professional IT support helps reduce IT complexity and control costs. No results found; ... Solutions to deliver consistent cloud operations and a modern end-user experience across core, cloud and edge. VMware. ... Transform your mission-critical applications with enterprise-class cloud and services.
https://myriad360.com/product/dell-s9-plus-psmc/
4HR 7x24 + ProSupport Mission Critical., DELL-S9-PLUS-PSMC - Myriad360 Request a Consultation ... Dell S9 + PSMC. 4HR 7x24 + ProSupport Mission Critical Get Quote Dell SVC-EQUALLOGICPS6010-12. Extended Service ProSupport 4HR 7X24 Onsite Gold ... Dell ND + PS. ProSupport Next Business Day Onsite
https://www.connection.com/product/dell-1-year-parts-to-3-year-prosupport-mission-critical-4-hour/809-1594/32047399
ProSupport offers highly trained experts around the clock and around the globe to address IT needs, minimize disruptions and maintain a high level of productivity. Mission Critical is a rapid resolution option, giving 4 hour parts and/or labour response. Rely on Dell …
http://i.dell.com/sites/doccontent/shared-content/data-sheets/en/Documents/ESG-ProSupport-Plus-for-partners.pptx
ProSupport Plus. NBD or Mission Critical ... Monitoring of end user hardware to provide critical alerts through automated or console notifications. ... For Partner-Distributed Countries please contact your Dell representative for the Optional Services beyond Dell ProSupport Core Service Models Remote Diagnosis is determination by online/phone ...
https://www.businessdirect.bt.com/products/dell-2yr-prosupport-and-4hr-mission-critical-92164815-7W55.html
Dell 2Yr ProSupport and 4hr Mission Critical (92164815) at great prices. Full product description, technical specifications and customer reviews from BT Business Direct
https://icecat.biz/en/p/dell/782-10348/warranty+-+support+extensions-upg+3y+pro+nbd+-+5y+pro+plus+4hr+mc-+r730-25177700.html
Mar 15, 2019 · PIM product data: DELL UPG 3Y PRO NBD - 5Y PRO Plus 4HR MC, R730 782-10348 Warranty & Support Extensions Upgrade Dell 3 Years Next Business Day (NBD) ProSupport to 5 Years 4 Hour Mission Critical ProSupport Plus Service for Dell PowerEdge R730 series, compare, review, comparison, specifications, price, brochure, catalog, product information, content syndication, product …
https://serverfault.com/questions/372793/whats-the-difference-between-dell-prosupport-gold-silver-missioncritical-etc-w
In the case of the Prosupport with mission critical, you are not able to "demand" that an onsite technician be sent out before commencing troubleshooting. If the issue meets the criteria for severity level-1 and parts are needed then a technician will be dispatched with parts as soon as a best guess on parts can be made.
https://community.spiceworks.com/topic/81600-dell-pro-support-for-it
Nov 11, 2009 · Dell Pro Support for IT. by philipmjr. This person is a verified professional. ... I go with 4 hour 7x24 Non mission critical Pro Support. I could never get a clear answer on exactly what Mission Critical gives you. ... I don't see the value in my environment for purchasing it with end-user machines.
https://dell.ict-hardware.com/product/dell-3y-basic-nbd-3y-prosupport-plus-4h-mc/
Dell 3Y Basic NBD > 3Y ProSupport Plus 4H MC Upgrade from [3 years Basic Warranty – Next Business Day] to [3 years ProSupport Plus 4Hr Mission Critical] – extended service agreement – 3 years – on-site. Mission Critical is Dell’s most rapid resolution option, allowing customers to choose from 2, 4, or 8-hour onsite parts and/or labor.
http://i.dell.com/sites/doccontent/legal/service-descriptions/en/Documents/Dell-ProSupportSD-Philippines-En.pdf
Customer purchasing optional “Mission Critical” enhanced services with Dell ProSupport. Severity Levels and Dell Response for Products Purchased with Optional “Mission Critical” Service Severity Condition Dell Response Customer Role 1 Complete loss of critical business function, requiring immediate response.
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