Desktop Support Staff Ratio

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Staffing Ratios for Support: Not the Best Way!

    https://www.thinkhdi.com/library/supportworld/2016/staffing-ratios-for-support.aspx
    On average, each employee contacts support twice per year (.16 times per month) and average handle time is 7 minutes, by phone or email. Each organization has the same number of employees. Do they need the same number of support staff? It’s pretty obvious that they don’t, so a ratio is useless in this case (and in many real-world cases).

Desktop Support people: What is your Support to end user ...

    https://community.spiceworks.com/topic/880518-desktop-support-people-what-is-your-support-to-end-user-ratio
    Apr 06, 2015 · Desktop Support people: What is your Support to end user ratio? by RichB - NS. on ... What is the ratio of "feet on the ground desktop support to end users in your workplace?" ... and the China location has 1 IT guy for everything. Our IT staff also consists of a database administrator and a server and network guy.

Staffing Desktop Support - BeyondTrust

    https://www.beyondtrust.com/assets/documents/HDI_2013_Research_Corner_Staffing_Desktop_Support.pdf
    number of desktop support analysts increases at a reduced rate. The data show that for small organizations supporting fewer than 2,000 end users, desktop support will typically support 313 devices per technician. From 2,000 to 10,000 users, the support ratio grows to one desktop technician for every 571 devices. In large

Staffing for Desktop Management and Support

    https://www.gartner.com/en/documents/1193316/staffing-for-desktop-management-and-support
    Organizations spend almost 4% of their IT budgets on desktop management and support staff, and they frequently ask about proper staffing levels. Gartner tracks staffing metrics; however, even if you're in line with industry-average levels, you could still be understaffed or overstaffed.

What is a reasonable end user/tech support ratio ...

    https://www.techrepublic.com/article/what-is-a-reasonable-end-user-tech-support-ratio/
    Concerns of cost control combined with quality of service often make finding the optimum end-user to tech-support ratio difficult. ... Desktop & Server Support ... skills for help desk staff. The ...Author: Singer Singleton

Help Desk Staff to User Ratio ITSM SolarWinds Service ...

    https://orangematter.solarwinds.com/2018/05/30/whats-the-average-service-desk-to-employee-ratio/
    That’ll put a greater strain on the staff, and usually will require a deeper support bench. These questions can all indicate a different amount of pressure on your help desk staff, which makes the ideal ratio difficult to pin down.

Desktop Support Staffing Ratios: Executive Summary ...

    https://www.computereconomics.com/article.cfm?id=1261
    Desktop Support Staffing Ratios: Executive Summary Desktop computers, including laptops and workstations, have become essential items for most employees, who rely on these machines as their primary means of access to corporate systems. Although there is no question concerning the importance of desktop service and support, determining the number of desktop support …

Deciding the proper user/IT support ratio - TechRepublic

    https://www.techrepublic.com/blog/decision-central/deciding-the-proper-user-it-support-ratio/
    When figuring out staffing in your IT department, one of the hardest thing to do is to figure out exactly how much support staff you need based on the number of …

How Many Help Desk Tier 1 Pros Do You Need? Robert Half

    https://www.roberthalf.com/blog/management-tips/how-many-help-desk-tier-1-personnel-do-you-need
    The diversity and complexity of your IT footprint, as well as the number of employees, will affect how many help desk tier 1 support staff you should hire. If you're rolling out new computers and a slew of enterprise applications using multiple networks and operating systems, help desk tickets will be much more varied than a company using ...

Desktop Support Staffing on the Rise, for Now Computer ...

    https://www.computereconomics.com/article.cfm?id=2454
    Desktop Support Staffing on the Rise, for Now Although desktop support personnel as a percentage of the total IT staff hit a five-year peak this year, we expect the percentage to soon decline. For IT organizations, it is critical to understand how many desktop support personnel are needed to service the company’s users.



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