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https://www.thinkhdi.com/library/supportworld/2016/staffing-ratios-for-support.aspx
Staffing Ratios for Support: Not the Best Way! by Roy Atkinson November 22, 2016 ... His background is in both service desk and desktop support as well as small-business consulting. Roy is highly rated on social media, especially on the topics of IT service management and customer service. He is a cohost of the very popular #custserv (customer ...
https://www.beyondtrust.com/assets/documents/HDI_2013_Research_Corner_Staffing_Desktop_Support.pdf
the 2012 HDI Desktop Support Practices & Salary Report and leverage that information to offer a possible starting point for making sound staffing decisions for desktop support. (For the purposes of this brief, desktop support is defined as the technical support level beyond the service desk.)
https://www.computereconomics.com/article.cfm?id=1261
Desktop Support Staffing Ratios: Executive Summary Desktop computers, including laptops and workstations, have become essential items for most employees, who rely on these machines as their primary means of access to corporate systems. Although there is no question concerning the importance of desktop service and support, determining the number of desktop support technicians can be a …
https://hcrmcorp.com/help-desk-staffing/
Like technology itself IT help desk and desktop support technician skills are ever evolving. Human Capital Resource Management’s IT help desk and desktop support recruiters stay up-to-date on these changes. IT staffing agencies like HCRM Corp will help you find the best fit for your desktop support and IT help desk jobs.
https://www.gartner.com/en/documents/1193316/staffing-for-desktop-management-and-support
Organizations spend almost 4% of their IT budgets on desktop management and support staff, and they frequently ask about proper staffing levels. Gartner tracks staffing metrics; however, even if you're in line with industry-average levels, you could still be understaffed or overstaffed.
https://www.dice.com/jobs/detail/DESKTOP-SUPPORT-Staffing-Solutions-USA-New-York-NY-10001/10168668/866
The desktop support analyst provides technical support for the Windows Desktop environment. Strong knowledge of Microsoft Windows and MS Office are required for this position. The role involves providing systems and technical support for all of the above platforms.Job Benefits: Telecommuting Not Available
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