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https://www.computereconomics.com/article.cfm?id=1261
Desktop Support Staffing Ratios: Executive Summary Desktop computers, including laptops and workstations, have become essential items for most employees, who rely on these machines as their primary means of access to corporate systems. Although there is no question concerning the importance of desktop service and support, determining the number of desktop support technicians can be a …
https://www.thinkhdi.com/library/supportworld/2016/staffing-ratios-for-support.aspx
Staffing Ratios for Support: Not the Best Way! by Roy Atkinson November 22, 2016 ... In addition to being a member of the HDI International Certification Standards Committee and the HDI Desktop Support Advisory Board, Roy is a popular speaker at HDI conferences and is well known to HDI local chapter audiences. His background is in both service ...
https://www.gartner.com/en/documents/1193316/staffing-for-desktop-management-and-support
Organizations spend almost 4% of their IT budgets on desktop management and support staff, and they frequently ask about proper staffing levels. Gartner tracks staffing metrics; however, even if you're in line with industry-average levels, you could still be understaffed or overstaffed.
https://www.beyondtrust.com/assets/documents/HDI_2013_Research_Corner_Staffing_Desktop_Support.pdf
On average, the overall staffing ratio, based on the 2012 HDI Desktop Support Practices & Salary Report, is 333 end users per technician, but that’s without context. When determining how many desktop support staff your organization needs, consider the industry and size of the business.
https://www.computereconomics.com/article.cfm?id=2453
In this study, we use four metrics for benchmarking: desktop support staff as a percentage of the IT staff, PCs per desktop support staff member, applications per support staff member, and users per support staff member. We also assess these ratios by organization size and sector.
https://www.techrepublic.com/article/what-is-a-reasonable-end-user-tech-support-ratio/
Concerns of cost control combined with quality of service often make finding the optimum end-user to tech-support ratio difficult. There are a variety of factors that affect the number of support ...Author: Singer Singleton
http://www.computereconomics.com/page.cfm?name=IT_Staffing_Ratios
IT Staffing Ratios--Benchmarking Metrics for 16 IT Job Functions benchmarks, ratios, and other metrics by industry sector and organization size ... Desktop Support Staff as Percentage of End-User Support Group, by Organization Size . End-User Support Staff as Percentage of IT Staff, by Organization Size ...
https://itbenchmark.wordpress.com/2009/07/30/help-desk-staffing-ratios-by-size-and-industry/
Jul 30, 2009 · At the 25th percentile, the ratio is 0.4% and at the 75th percentile, the ratio is 2.8%. As the help desk is usually an overhead function, these moderate ratios show that most organizations are applying their budgets prudently. A median ratio of 1.3% provides an acceptable level of support to the operating staff.
https://community.spiceworks.com/topic/880518-desktop-support-people-what-is-your-support-to-end-user-ratio
Apr 06, 2015 · Desktop Support people: What is your Support to end user ratio? by RichB - NS. on ... What is the ratio of "feet on the ground desktop support to end users in your workplace?" ... and the China location has 1 IT guy for everything. Our IT staff also consists of a database administrator and a server and network guy.
http://www.computereconomics.com/
Computer Economics--IT metrics and best practices for the strategic and financial management of information technology, with focus on IT spending benchmarks by industry and organization size, IT staffing ratios, IT best practices, outsourcing, and technol
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