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https://www.thinkhdi.com/library/supportworld/2016/staffing-ratios-for-support.aspx
Staffing Ratios for Support: Not the Best Way! by Roy Atkinson November 22, 2016 ... In addition to being a member of the HDI International Certification Standards Committee and the HDI Desktop Support Advisory Board, Roy is a popular speaker at HDI conferences and is well known to HDI local chapter audiences. His background is in both service ...
https://www.beyondtrust.com/assets/documents/HDI_2013_Research_Corner_Staffing_Desktop_Support.pdf
2,000 end users, desktop support will typically support 313 devices per technician. From 2,000 to 10,000 users, the support ratio grows to one desktop technician for every 571 devices. In large organizations, those whose end-user populations exceed 10,000, the support ratio jumps to 800 to one. Staffing Desktop Support MARCH 2013 DESKTOP SuPPOrT
https://www.computereconomics.com/article.cfm?id=1261
Desktop Support Staffing Ratios: Executive Summary Desktop computers, including laptops and workstations, have become essential items for most employees, who rely on these machines as their primary means of access to corporate systems. Although there is no question concerning the importance of desktop service and support, determining the number of desktop support technicians can be a …
https://www.computereconomics.com/article.cfm?id=2453
Purchase "Desktop Support Staffing Ratios 2017" ... In this study, we use four metrics for benchmarking: desktop support staff as a percentage of the IT staff, PCs per desktop support staff member, applications per support staff member, and users per support staff member. We also assess these ratios by organization size and sector.
https://orangematter.solarwinds.com/2018/05/30/whats-the-average-service-desk-to-employee-ratio/
One lucky support member works in a tech-savvy environment with a 30:1 user to service desk worker ratio, while another is outnumbered with an 800:1 ratio. An informal average from 17 reported user to service desk worker ratios on numerous IT discussion threads was …
https://www.gartner.com/en/documents/1193316/staffing-for-desktop-management-and-support
Organizations spend almost 4% of their IT budgets on desktop management and support staff, and they frequently ask about proper staffing levels. Gartner tracks staffing metrics; however, even if you're in line with industry-average levels, you could still be understaffed or overstaffed.
https://www.techrepublic.com/article/what-is-a-reasonable-end-user-tech-support-ratio/
Concerns of cost control combined with quality of service often make finding the optimum end-user to tech-support ratio difficult. ... Desktop & Server Support ... "Staffing and forecasting models ...Author: Singer Singleton
https://itbenchmark.wordpress.com/2008/12/03/users-to-tech-support-ratio/
Dec 03, 2008 · CNET’s Justine Nguyen explains the golden ratio of users to tech support staff, and what factors contribute to it. My name is Justine Nguyen, Director of Desktop Support here at CNET Networks, and I’m here to talk to you today about users to tech support ratio. ... are talking about total it staff, or just desktop support. I am in an area ...
https://community.spiceworks.com/topic/880518-desktop-support-people-what-is-your-support-to-end-user-ratio
Apr 06, 2015 · Desktop Support people: What is your Support to end user ratio? by RichB - NS. on ... What is the ratio of "feet on the ground desktop support to end users in your workplace?" ... and the China location has 1 IT guy for everything. Our IT staff also consists of a database administrator and a server and network guy.
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